- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello,
I've tried everything to try to get the intel graphics software to install, but only the driver installs. After installation is complete, its show a red x next to intel graphics software and a green check next to the driver installation when installing in safe mode. When installing NOT in safe mode, it only shows the driver was installed and it does not mention the intel graphics software.
My previous GPU drivers and software were removed with DDU previous to this.
What else can I do if the software won't install? Try an older software package?
Thanks
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
As a follow-up, just for more info. I'm using a Sparkle B580 12GB. Windows 11 with all updates installed and I'm using the latest driver package.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi CaseyD,
Thank you for posting in the Community!
Please make sure you provide the following basic information when reporting a bug:
- Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
- A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
- You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.
Let me know if the issue still persists with the latest driver.
Best regards,
Dean R.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello. I provided in a follow-up post that I did use DDU in safe mode and it was the latest WHQL driver. I also tried the newest 101.6458_101.6257 and have the same issue. Windows 11 settings under installed apps it shows that the Intel Graphics Software is installed, but it's not available from the program menu and I can't find it anywhere on my machine to run the program.
Where would it normally be installed?
See attached screenshots. Thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello CaseyD,
Thank you for the update.
Please help generate the SSU logs of your system. Kindly refer to the link below on how to get the logs:
https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi CaseyD,
I suggest doing the following with the latest driver:
- Manually extract the driver using 7zip, here's the link for reference: Download 7zip
- Find the IntelGraphicsSoftware_Release.exe in the extracted file.
- Kinley Install it manually on your system.
Let me know if you have successfully downloaded the software.
Best regards,
Dean R.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I extracted the driver and ran the IntelGraphicsSoftware install file and it only gives me the option to uninstall, but I don't see it installed anywhere on my system. It's not in the start menu or any program files that I can see.
See attached.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi CaseyD,
This is an acknowledgement message for your inquiry, do please wait as this will be investigated internally to be able to provide a resolution to your request. I will get back to you once I have the necessary information.
Best regards,
Dean R.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm happy to report that even though the latest driver update 32.0.101.6559 game me a message saying my graphics card was unsupported, everything installed, and I can now access Intel Graphics Software.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
HI! I'm glad to hear that. Would you mind to perform a DDU and double check if everything get installed correctly without any weird message?

- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page