Feedback on Memory Usage Issue with Intel Graphics Driver on Ultra 7 Processor

JackTan · ‎02-18-2025

Dear Intel Support Team, I am writing to provide feedback regarding a memory usage issue related to the Intel graphics driver on my laptop, which is equipped with an Ultra 7 processor. I have observed a significant increase in memory consumption when running WPF (Windows Presentation Foundation) applications with certain versions of the graphics driver installed. Here are the details of the issue: 1.Initial Observation: With the Intel graphics driver version 31.* installed, running a WPF application resulted in abnormally high memory usage. For example, a program that typically consumes around 40MB of memory on other systems would use over 300MB of memory immediately after launch on my laptop. 2.Testing and Troubleshooting: After uninstalling the graphics driver, the memory usage of the same WPF application returned to normal levels (around 40MB). Further testing confirmed that the issue was directly related to the Intel graphics driver, as other WPF applications exhibited similar behavior. 3.Driver Update and Improvement: I updated the graphics driver to the latest version (32.0.101.6559), which improved the memory usage issue. However, the problem is not entirely resolved. With the updated driver, the same WPF application now consumes approximately 90MB of memory at launch, which is still more than double the expected usage (40MB). Request: While the latest driver version has shown improvement, the memory usage of WPF applications remains higher than expected. I kindly request that Intel investigate this issue further and continue optimizing the graphics driver to reduce memory overhead for WPF applications.

DeancR_Intel · ‎02-23-2025

Hi JackTan,

Thank you for posting in the Community!

I would like to further deep dive with the issue you have encountered.

Is the issue only occurring with the driver 32.0.101.6559 or with previous version as well?
What is the exact model of your laptop and CPU?
Have you tried using graphics driver from your OEM? To explain this, kindly see the information below:

OEM Drivers:

Customization: OEM (Original Equipment Manufacturer) drivers are tailored specifically for the hardware by the device manufacturer (e.g., Lenovo). These drivers may include custom features, optimizations, and settings that are specific to the device model.
Testing and Stability: OEM drivers are thoroughly tested by the manufacturer to ensure compatibility and stability with the specific hardware and software configurations of their devices.
Support: Using OEM drivers ensures that you receive support from the device manufacturer, as they are responsible for any issues that arise with their customized drivers.

Generic Drivers:

Up-to-Date: Generic drivers are provided directly by the component manufacturer (Intel) and are often more up-to-date with the latest features, bug fixes, and performance improvements.
Broad Compatibility: These drivers are designed to work with a wide range of devices that use the same component, but they may lack the specific customizations and optimizations provided by the OEM.
Potential Issues: While generic drivers can offer the latest updates, they may not be as thoroughly tested for compatibility with your specific device, which can sometimes lead to stability or performance issues.

In summary, OEM drivers are customized and tested for specific devices, ensuring stability and support, while generic drivers offer the latest updates and broader compatibility but may lack specific optimizations for your device.

Best regards,

Dean R.

Intel Customer Support Technician

DeancR_Intel · ‎02-26-2025

Hi JackTan,

I hope you're doing well. I wanted to follow up on my previous message regarding your inquiry. Have you had a chance to review it? If there's anything unclear or if you have any questions, please don't hesitate to reach out. I'm here to help and ensure we get this resolved for you.

Best regards,

Dean R.

Intel Customer Support Technician

DeancR_Intel · ‎03-03-2025

Hi JackTan,

Thank you for your detailed feedback on the memory usage issue with the Intel graphics driver on your Ultra 7 processor laptop. We understand your concern and appreciate your patience.

I'm glad to hear that updating to version 32.0.101.6559 has improved the situation, though we recognize the memory usage is still higher than expected. Your feedback is crucial, and we will investigate further to optimize the driver for WPF applications.

Thank you for bringing this to our attention.

Best regards,

Dean R.

Intel Customer Support Technician