Star Citizen support

[Javajoe]

Just wondering if there will be any support for Star Citizen? I can't even play the game with Intel Arc a750 the fps is so bad. Or should I get a refund while it's still possible and get a different card?

[Unkrauotter]

Good question. I Have an ARC770 and the Gmae is starting but i see only shattered textures, after 4 5 minutes the Game crashes

[Hugo_Intel]

Hello Unkrauotter

Please check the following article which refers to some graphics issues we are working on for Star Citizen:

Star Citizen* Is Showing a Bright Corruption over Some Glass Textures

If your issue is different from the now described in the article, I would advise that you open a new thread specific to that topic so we can assist and request more information in case we need to further look into it.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Javajoe

Thank you for posting on the Intel Communities. I know it is important to have a good degree of performance in your favorite games.

We want to let you that we have identified performance issues on Star Citizen and are currently working on performance improvements for this game, at the moment, we cannot commit to a specific date or outcome but rest assured this is a problem we are aware of and continue to work on it.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Javajoe

We wanted to check if you have further questions related to Star Citizen, as outlined in our previous post we continue to actively work on this game to improve compatibility and performance. Let us know if you have any other concerns.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Javajoe

I see there are no further questions related to the performance issue on Star Citizen, so we will proceed to close this thread. Please look forward to future driver updates that should improve the performance of this game.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Javajoe

We wanted to give you an update on the performance issue in Star Citizen and let you know that the game is targeted for a later improvement in 2024. At this moment we cannot commit to a specific timeframe for the fix to be released but rest assured that improvements will come for it as well as other DX11 games. We appreciate your patience and advise you to keep your drivers updated to take advantage of the latest fixes.

Best Regards,

Hugo O.

Intel Customer Support Technician.