A problem when playing KartRider:Drift

[howea]

I bought Intel Arc 770 Photon 8G a month ago and tried to play KartRider:Drift, but when I was playing, the screen seemd sometime to freeze.  This seriously affects my experience and I sincerely hope that it will be solved. By the way, I used Geforce GTX 1060 3G before using Intel and the problem didn't appear during that period of time. The system information is in the attachment and I upload a video when I was playing this game. Thanks for your reading and hope to your reply.

[Hugo_Intel]

Hello howea

Thank you for posting on the Intel Communities.

Allow me to let you know that we have identified this issue and are currently working on it, this game is supposed to compile shaders in real-time, but the compilation seems slower in our Arc graphics and this is causing the slow performance in the game, please note that we are actively working on this problem to get it resolved, at the moment, there is no an estimated time for the fix to be released, but please look forward to future driver updates.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello howea

I see there are no further questions, as informed in our previous post we continue to work on this issue so please look forward to future driver updates that should improve the performance of this game.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello howea

Thank you for reporting this issue. Our priority is to target the most popular games and apps to focus our efforts on providing a high-quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2023 and beyond. While we can’t accommodate your request at this time, please watch this article on our website for any possible changes to this situation.

Best Regards,

Hugo O.

Intel Customer Support Technician.