Stuttering after updating drivers Iris Xe Graphics

[lulwut]

After updating the drivers to 101.6332, there were stutters in the CS2 game. (the problem appeared sometime after the September update and persists in new versions)

I tried removing the driver using the DDU program and a clean install, but the problem remains.
Everything is fine on the old driver version 101.5592.

My Laptop:

Microsoft Windows 11 Pro
Intel Driver 32.0.101.6332

Intel Core i7-13700H
Intel(R) Iris(R) Xe Graphics

[JedG_Intel]

Hi lulwut,

Thank you for posting on Intel Community Forum.

I understand that you are experiencing stutters after updating the drivers. For me to address this correctly, please share the information below.

1. Is the issue isolated to CS2?

2. When do the issue occur?

3. Is there a specific map that is affected by the issue?

4. Why are you trying to update the driver, are you having issues with the previous one?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello lulwut,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[lulwut]

1. I only play CS2, so it's hard to say.
2. The problem arises when you walk on the map for the first time. Each new location "loads with a creak"
3. It's on all the maps
4. I updated it so that the notification from Intel Driver and Support Assistant disappeared and in the hope of a performance boost

[JedG_Intel · Accepted solution]

Hi lulwut,

Thank you for sharing additional information. For further troubleshooting, please try to follow the steps below.

1. Confirm there are no BIOS or Operating System updates missing

2. Update the Intel® Processor Graphics driver

 - Download the latest version 32.0.101.6449/32.0.101.101.6256

 - Use DDU

 - Perform clean installation

3. Check the power plan settings

4. Turn off the Windows Game Bar and Game DVR.

For reference: How to Fix Stuttering Issues While Gaming

Should you encounter the same issue, please let me know and attach a short video clip wherein the issue is noticeable.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello lulwut,

I wanted to check if you had the chance to review the recommendation I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello lulwut,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician