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Sudden FPS drops to 0 in games and some programs

georgesperec
Beginner
1,775 Views

Hello, I recently upgraded my system and purchased an i7-12700KF. My system can handle any game right now, but even in a simple game like Valorant, my FPS suddenly drops to 0. You can see the fps drops in the screenshot. Can you please help? 

PS: All my values (GPU, CPU, RAM, SSD) are normal while I am in the game.

Screenshot_1.png

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10 Replies
n_scott_pearson
Super User
1,768 Views

I don't really have a solution to offer, but I do have some ideas for tracing what is going on. I suggest that you run an app like ThrottleStop and determine whether the issue is being caused by intentional throttling of the processor. This can happen, for example, in cases where a processor consumes more power than expected and the motherboard throttles performance (ostensibly) to protect itself.

Hope this helps,

...S

P.S. You are supposed to have SSU generate a text file containing the detailed report and attach it to your post. The app's Submit capability doesn't work; you have to do it manually yourself.

P.S. I also suggest that you download and run the Intel Processor Diagnostic Tool to see whether the processor looks ok. Sadly, this too can be affected by the motherboard invoking throttling - but try anyway.

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georgesperec
Beginner
1,760 Views

Thanks for your reply. Unfortunately I don't know how to use ThrottleStop. I am attaching the SSU file as an attachment.

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Steven_Intel
Moderator
1,703 Views

Hello georgesperec,


Thank you for posting on the Intel® communities.


In order to better assist you, please provide the following information:


  • Were you able to run the Intel® Processor Diagnostic Tool (https://www.intel.com/content/www/us/en/download/15951/19792/intel-processor-diagnostic-tool.html?)? If not, please download and run it, and let me know of the test results. 
  • Are you running the latest version of Valorant?
  • Is the issue happening with other games too?
  • The Intel® Core™ i7-12700KF Processor does not have integrated graphics, therefore, the game runs mostly on the NVIDIA GeForce RTX 2080 Super, have you make sure the discrete graphics card is running fine and drivers are updated?


Best regards,


Steven G.

Intel Customer Support Technician.


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georgesperec
Beginner
1,691 Views

I cannot run the intel processor diagnostic tool because my processor is not yet listed for the program. Yes valorant is in its latest version. However, the problem is not only in valorant, but even when using Windows, I am experiencing laggings and stuttering on my mouse. And yes, all my drivers, including my video card, and my bios are up to date. This video shows my problem.

 

https://www.youtube.com/watch?v=iv9rhWlG9-A&ab_channel=georgesperec

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georgesperec
Beginner
1,689 Views

By the way, I've noticed that my CPU Nodes show as "parked" when the power options are in Ultimate Performance mode. As far as I can see in the game and even on Windows, my CPU usage is very low in general.

f4a1322d-92dc-4ada-be56-71616a663ef4.jpg

Screenshot_1.png

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Steven_Intel
Moderator
1,638 Views

Thank you for your response.


Please measure the processor parameters using the Intel® Extreme Tuning Utility (https://www.intel.com/content/www/us/en/download/17881/29183/intel-extreme-tuning-utility-intel-xtu.html?wapkw=xtu), to check if it shows any parameter out of the normal and let me know of the outcome.


Keep in mind, the processor will use the power required for the task that is being executed at the time. Since the processor has no integrated graphics, the load is mostly handled by the discrete graphics card.


Look forward to hearing from you.


Best regards,


Steven G.

Intel Customer Support Technician.


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georgesperec
Beginner
1,607 Views

Hello again,

I think I solved the problem. I found the solution by disabling the core parking system. When all the cores of my processor are working, I don't experience this kind of stuttering and lagging. I am happy with the current situation, although I am not sure about the solution.

Thank you.

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Steven_Intel
Moderator
1,600 Views

Thank you for your response.


I am glad you have found a workaround for this issue. Would you like to continue with the support to dig further into this issue?


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
1,569 Views

Hello georgesperec,


We would like to know if you would like to continue with the support. In case you do, we would highly appreciate it if you would let us know.   


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
1,540 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician


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