Suddenly BSOD in Windows 8.1 Pro x64 when OS was booting up: "a problem with your hardware causes windows to stop working correctly"

PLee27 · ‎09-06-2015

Suddenly BSOD and dumping memory when I was booting up my Windows 8.1, then auto restarted again.

After restarted, it booted smoothly finally, and found these events in my reliability monitor:

Summary: Shut down unexpectedly

Date: 2015/9/5 10:13 PM

Problem signature

Problem Event Name: BlueScreen

Code: 116

Parameter 1: ffffe000446304d0

Parameter 2: fffff80135a9bd10

Parameter 3: 0

Parameter 4: d

OS Version: 6_3_9600

Service Pack: 0_0

Product: 256_1

OS Version: 6.3.9600.2.0.0.256.48

Locale ID: 1028

Extra information about the problem

Bucket ID: 0x116_TdrBCR:D_Tdr:3_TdrVTR:13_IMAGE_igdkmd64.sys

Summary: Hardware error

Date: 2015/9/5 10:12 PM

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 117

Parameter 1: ffffe000446304d0

Parameter 2: fffff80135a9bd10

Parameter 3: 0

Parameter 4: 0

OS version: 6_3_9600

Service Pack: 0_0

Product: 256_1

OS Version: 6.3.9600.2.0.0.256.48

Locale ID: 1028

Summary: Windows stopped working

Date: 2015/9/5 10:12 PM

Description

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffe000446304d0, 0xfffff80135a9bd10, 0x0000000000000000, 0x000000000000000d). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 090515-17359-01.

Summary: Windows was not properly shutdown

Date: 2015/9/5 10:12 PM

So then when I had a look on my event viewer, I'd just found these system events and saved as an attachment in this thread.

Including:

one EventLog

- System

- Provider

[ Name] EventLog

- EventID 6008

[ Qualifiers] 32768

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2015-09-05T14:12:26.000000000Z

EventRecordID 5285

Channel System

Computer parco-pc

Security

- EventData

09:31:21 PM

‎2015/‎9/‎5

36020

DF0709000600050015001F0015007300DF070900060005000D001F0015007300600900003C000000010000006009000001000000B00400000100000000000000

--------------------------------------------------------------------------------

Binary data:

Words

0000: 000907DF 00050006 001F0015 00730015

0010: 000907DF 00050006 001F000D 00730015

0020: 00000960 0000003C 00000001 00000960

0030: 00000001 000004B0 00000001 00000000

Bytes

0000: DF 07 09 00 06 00 05 00 ß.......

0008: 15 00 1F 00 15 00 73 00 ......s.

0010: DF 07 09 00 06 00 05 00 ß.......

0018: 0D 00 1F 00 15 00 73 00 ......s.

0020: 60 09 00 00 3C 00 00 00 `...<...

0028: 01 00 00 00 60 09 00 00 ....`...

0030: 01 00 00 00 B0 04 00 00 ....°...

0038: 01 00 00 00 00 00 00 00 ........

one BugCheck

- System

- Provider

[ Name] Microsoft-Windows-WER-SystemErrorReporting

[ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}

[ EventSourceName] BugCheck

- EventID 1001

[ Qualifiers] 16384

Version 0

Level 2

Task 0

Opcode 0

</p...

Henry_A_Intel1 · ‎09-23-2015

Hello Parco;

Thank you for enquiry. Yes the "igdkmd64.sys" is related to graphic drivers.

But I will need a little more information that is not on the log you send me.

Can you please send me Model number and manufacturer of your system.

And if you have received this error message again.

Regards;

Henry A.

PLee27 · ‎10-20-2015

Well, that's a custom-assembled system with Intel DZ68DB motherboard and Intel i7 2600 processor. Windows 8.1 Pro x64 is installed inside.