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Support Ticket Still “New”

HaydenH
Beginner
‎11-12-2023 08:12 AM
593 Views
Hello and apologies for off topic.
A few days ago i had sent in a ticket to RMA my i7-9700k that died a few days ago. I was wondering if an employee here had the opportunity to initiate it.

Thanks.
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DeividA_Intel
Employee
‎11-14-2023 11:21 AM
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Hello HaydenH,  


Thank you for posting on the Intel® communities. I understand your concern related to your warranty ticket.


In this case, I would like to let you know that your warranty ticket is still open and the team in charge will get in contact with you as soon as possible. 


I also noticed that the warranty team has sent you an email today with more information related to this process. I recommend you keep an eye on your original ticket for updates on this matter. In this case, I will proceed to close this thread to avoid duplication of effort and the support will continue through the internal case.  


Regards,  

Deivid A.  

Intel Customer Support Technician  


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