I have the surface book 2 15", and every day the display would freeze for a couple of seconds. I still don't know how to reproduce the issue, its seem pretty random to me. Sometimes I use a second display, and only the surface book display will freeze, I'm still able the other display. This makes me wonder if this is an hardware issue
it uses the intel hd 620
Hey WannerG, thanks for your comment.
It's all updated. I went to a Microsoft Store and they just did a clean Windows installation. I'm running only OEM drivers provided from Windows update. besides windows files I only have photoshop, Chrome and a few apps from the Windows app Store
Followed your instructions and performed a clean boot and unfortunately the freezing still happens after a few minutes of use. I didn't open any software too
Is there anything else I should try before going to a Microsoft store again? I'm able to reproduce the freezing now. it basically happens 2 or 3 minutes after the boot. even when doing a Clean Boot.
Thanks again for your help.
I tried all you mentioned above and couldn't fix it. So I went back to the Microsoft Store, they couldn't fix it too so they replaced the Surface Book 2. No problems with the new one so far.