Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
22698 Обсуждение

Symbols of Intel Drivers for Windows

SDyul
Начинающий
6 030Просмотр.

Hello, Where I can find the pdbs for intel drivers on windows 10? I am porting here one small example from dx11 to dx12 when i run it i get this crash. Unhandled exception at 0x00007FFD5D57053B (igdusc64.dll) in Shadows.exe: 0xC0000005: Access violation reading location 0x0000000000000038.

Supplying the pdbs will be very useful for discovering the reason. Now the only thing that i can deduce is that somebody is accessing a null pointer.

The example is here. https://github.com/kingofthebongo2008/examples/tree/master/msm 

igdusc64.dll!00007ffd5d57053b() Unknown > igdusc64.dll!00007ffd5d5705b3() Unknown igdusc64.dll!00007ffd5d567505() Unknown igdusc64.dll!00007ffd5d5676e0() Unknown igdusc64.dll!00007ffd5d567eb8() Unknown igdusc64.dll!00007ffd5d568915() Unknown igdusc64.dll!00007ffd5d563c9f() Unknown igdusc64.dll!00007ffd5d600c0b() Unknown igdusc64.dll!00007ffd5d1ff9f7() Unknown igdusc64.dll!00007ffd5d1ffec9() Unknown igdusc64.dll!00007ffd5d201dc0() Unknown igdusc64.dll!00007ffd5d2024b7() Unknown igdusc64.dll!00007ffd5d2026e4() Unknown igdusc64.dll!00007ffd5d5910a5() Unknown igdusc64.dll!00007ffd5d129f87() Unknown igdusc64.dll!00007ffd5d1325eb() Unknown igdusc64.dll!00007ffd5d1346c9() Unknown igdusc64.dll!00007ffd5d130371() Unknown igd10iumd64.dll!00007ffd5f571c05() Unknown [External Code]

 

Hardware Intel Haswell 4770, HD Graphics 4600

0 баллов
14 Ответы
Michael_C_Intel2
Сотрудник
6 030Просмотр.

Hi Stefan,

Unfortunately the driver symbols are currently not available outside of Intel. I am talking to a couple engineers about the issue you are seeing, if it turns out to be a driver issue I will work with out driver team to investigate and fix. Your Null pointer theory seems sound to me though.

Also we have a tutorial series on Migrating app to DirectX, part 2 was posted last week. You can view the series here.

-Michael

Michael_C_Intel2
Сотрудник
6 030Просмотр.

Hi Stefan,

Can you get us a minidump and if possible the shader being compiled at crash? Can you also fill in the template below? The additional info will help as I am rather convinced this is a driver issue. Thanks.

 

System Setup Information:
-----------------------------------------

System Used: (Manufacturer/Model)
CPU SKU: (i3, i5, Pentium, Celeron, etc.)
GPU SKU: (HD4400, HD5100, etc.)
Processor Line: (Y-Series, U-Series, etc.)
System BIOS Version:
CMOS settings:
Graphics Driver Version:
GOP/VBIOS Version:
Operating System:
OS Version:
API:
Occurs on non-Intel GPUs?:

Steps to Reproduce:
-------------------------------
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Expected Results:
-------------------------------

Actual Results:
-------------------------------

Additional Information:
-------------------------------

Michael_C_Intel2
Сотрудник
6 030Просмотр.

Hi Stefan,

We compiled and ran your example on Win10 on the latest public 15.40 driver on a 5th Generation Core system things work. I suggest trying the same driver on your system and seeing what happens.

The driver can be downloaded from here.

SDyul
Начинающий
6 030Просмотр.

I did a mistake the code in github was with the warp device.

I have enabled the hardware device again.

I have also a dump file.

SDyul
Начинающий
6 030Просмотр.

Hello,

 

Any information on this?

Michael_C_Intel2
Сотрудник
6 030Просмотр.

Hi Stefan,

Have you tried on the latest driver yet? If so then I need the template from previous post filled in and I will have to file a ticket and get our driver team to debug.

-Michael

SDyul
Начинающий
6 030Просмотр.

Please do. I have tested with this version, which is the latest one now.

win64_15407.4279.zip

If possible to raise the priority, because actually i am blocked, the hardware is unusable with this crash.

 

 

Michael_C_Intel2
Сотрудник
6 030Просмотр.

Hi Stefan,

Was down with a bad cold last week, causing my delayed responses. I will get a ticket filed and see if I can bump the priority.  But I can't file the ticket until the template below is filled in. This the info our driver team needs to properly investigate:

System Setup Information:
-----------------------------------------

System Used: (Manufacturer/Model)
CPU SKU: (i3, i5, Pentium, Celeron, etc.)
GPU SKU: (HD4400, HD5100, etc.)
Processor Line: (Y-Series, U-Series, etc.)
System BIOS Version:
CMOS settings:
Graphics Driver Version:
GOP/VBIOS Version:
Operating System:
OS Version:
API:
Occurs on non-Intel GPUs?:

Steps to Reproduce:
-------------------------------
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Expected Results:
-------------------------------

Actual Results:
-------------------------------

Additional Information:
-------------------------------

SDyul
Начинающий
6 030Просмотр.

CPU Sku: Intel 4770K

GPU SKU: HD4600
Bios Version: 1029 PC 14.34 07/25/2014 
Driver Version:  10.18.15.4279 WHQL /Win8 64
 
Operating System : Windows 10
API: DirectX 11
 
I have uploaded also a screenshot of cpu-z
Michael_C_Intel2
Сотрудник
6 030Просмотр.

Hi Stefan,

Do you have a working binary sample for this issue. We are unable to reproduce the issue with the supplied code, the sample keep crashing on a file load.

Thanks,

-Michael

SDyul
Начинающий
6 030Просмотр.

Hi, please try this package.

 

Michael_C_Intel2
Сотрудник
6 030Просмотр.

Got it. Thanks!

Michael_C_Intel2
Сотрудник
6 030Просмотр.

Hi Stefan,

We have been unable to to reproduce this issue. We have tried the driver you reported 4279, and the latest public driver 4300. Ate there any system setup other environment variables/system setup items you can think of that we can try?

-Michael

SDyul
Начинающий
6 030Просмотр.

Hi I have been able to able to isolate a shader that crashes the driver.

When i remove optimizations during the shader compilation, everything is fine. I will post soon the problematic shader.

Ответить