Tenho uma intel hd 620 e nao consigo atingir os graficos em jogos descritos no site da intel. o que devo fazer os dados do site estao corretos ?

WDion · ‎06-27-2017

idata · ‎06-27-2017

Hello Wilhan,

Thank you for contacting Intel Communities.

I understand you are having issues to get the max graphics performance described on our website. Can you please provide the following information to better assist you?

Report from the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Intel® System Support Utility for Windows: (scan the system, save the report and attach it to the thread)
The game you are playing:
The Intel website that you are referring to: (provide URL)
Description of the issue you are having:

I hope to hear from you soon.

Best Regards,

Juan V

WDion · ‎06-30-2017

Ola ,

* Gerei o relatório e salvei #

# SSU Scan Information

Scan Info:

Version:"2.5.0.8"

Date:"07/01/2017"

Time:"00:00:41.0654740"

# Scanned Hardware

Computer:

BaseBoard Manufacturer:"Acer"

BIOS Mode:"UEFI"

BIOS Version/Date:"Insyde Corp. V1.25 , 03/03/2017 12:00"

CD or DVD:"HL-DT-ST DVDRAM GUE1N"

Embedded Controller Version:"2.20"

Platform Role:"Mobile"

Processor:"Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz , GenuineIntel"

Secure Boot State:"On"

SMBIOS Version:"3.0"

Sound Card:"Realtek High Definition Audio"

Sound Card:"Áudio Intel(R) para telas"

System Manufacturer:"Acer"

System Model:"Aspire F5-573"

System SKU:"Aspire F5-573_115C_1.25"

System Type:"x64-based PC"

- "Display"

Intel ® Graphics Driver Version:"1.7.22.0"

- "Intel(R) HD Graphics 620"

Adapter Compatibility:"Intel Corporation"

Adapter DAC Type:"Internal"

Adapter RAM:"1,00 GB"

Availability:"Running or Full Power"

Bits Per Pixel:"32"

- "Caption":"Intel(R) HD Graphics 620"

Link:" http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+620"

CoInstallers:"C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igxpco64.dll, CoDeviceInstall"

Color Table Entries:"4294967296"

Dedicated Video Memory:"Not Available"

Driver:"igdkmd64.sys"

Driver Date:"10/06/2016 09:00"

Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igdkmd64.sys"

Driver Provider:"Intel Corporation"

Driver Version:"21.20.16.4534"

INF:"oem5.inf"

INF Section:"iKBLD_w10_DS"

Install Date:"Not Available"

Installed Drivers:"igdumdim64,igd10iumd64,igd10iumd64,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 0, device 2, function 0"

Manufacturer:"Intel Corporation"

Microsoft DirectX* Version:"11.X"

Monochrome:"No"

Number of Colors:"4294967296"

Number of Video Pages:"Not Available"

PNP Device ID:"PCI\VEN_8086&DEV_5916&SUBSYS_108F1025&REV_02\3&11583659&0&10"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"60 Hz"

Refresh Rate - Maximum:"60 Hz"

Refresh Rate - Minimum:"60 Hz"

Resolution:"1366 X 768"

Scan Mode:"Noninterlaced"

Service Name:"igfx"

Status:"OK"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"Intel(R) HD Graphics Family"

- "Memory"

Physical Memory (Available):"4,40 GB"

Physical Memory (Installed):"8 GB"

Physical Memory (Total):"7,87 GB"

- "BANK 0"

Capacity:"8 GB"

Channel:"ChannelA-DIMM0"

Configured Clock Speed:"2133 MHz"

Configured Voltage:"1200 millivolts"

Data Width:"64 bits"

Form Factor:"SODIMM"

Interleave Position:"First position"

Manufacturer:"04CB"

Maximum Voltage:"Not Available"

Memory Type:"Unknown"

Minimum Voltage:"Not Available"

Part Number:"AE4S240038G17-BHYA"

Serial Number:"BF090000"

Status:"Not Available"

Type:"Synchronous"

- "Motherboard"

Availability:"Running or Full Power"

BIOS:"V1.25, ACRSYS - 0"

Caption:"Placa-mãe"

Chipset:"Not Available"

Date:"03/02/2017 09:00"

Install Date:"Not Available"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Manufacturer:"Acer"

Model:"Not Available"

Part Number:"Not Available"

PNP Device ID:"Not Available"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Product:"Captain_SK"

Serial Number:"NBGDE1100672003B7E9501"

Status:"OK"

Version:"V1.25"

- "Networking"

Intel ® Network Connections Install Options:"Not Available"

Intel ® Network Connections Version:"Not Available"

Intel ® PROSet/Wireless Software Version:"Not Available"

- "Bluetooth Device (Personal Area Network)"

Availability:"Running or Full Power"

Caption:"Bluet...

idata · ‎07-03-2017

Hi Wilhan,

Thank you for the information.

Can you please provide the max quality configuration that you can get?

Please also describe the issue you are having when playing the game? I.e.: Low Frames Per Second, screen flickers, etc.

Regards,

Juan V.

idata · ‎07-10-2017

Hello Wilhan,

I was reviewing this thread and I wanted to know if you need further assistance?

Regards,

Juan V.