The new Intel Graphics Software control panel causes high CPU usage from WMI provider host

[dantmnf2]

After updating to the 101.6325 driver, the WMI provider host process constantly takes 8%~15% CPU. Quite annoying on a Ultra 7 258V system.

Uninstalled the new control panel and it calmed down.

[ACarmona_Intel]

Hello dantmnf2,

Thank you for posting in our communities.

Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, complete model of your graphics card, etc. To generate the SSU report, please refer to the article:  How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

Best regards,

Carmona A.

Intel Customer Support Technician

[dantmnf2]

Here is the SSU report from the problematic system.

[N8SDR]

I also have this issue as well- confirmed in task manager

I also note that with this driver I have sporadic audio dropouts in some audio applications as well.

I never had this before- however I just switched to a B580- from an RTX 3050

Note the graphic visuals are better- but the annoying audio dropouts are making me want to switch back or some other GPU-

as I use audio application a lot- and with the driver for the B580 and latencyMON confirming latency with driver- I am hoping a new driver update soon or some other fix can resolve it very soon- as I wanted to give the Arc B580 a good chance.

[Kayfee]

yeah WMI provider is  having CPU usage all the time . The new INTEL GRAPHICS SOFTWARE has so many issues . In my case Gui was not appearing after fresh install. Somehow managed to get it work . Now the WMI's cpu usage .  Both gui appearing problem and WMI's cpu usage needs to be solved ASAP !  @ACarmona_Intel Here is my SSU report : 

[N8SDR]

Here is an interesting find

The control panel reports the new driver with an incorrect release date

The actual driver updater reports the release date and version correctly

Outlined in RED with the screenshots attached

BTW the new driver still has the WMI increase and the annoying audio dropouts in some applications.

[jilherme]

can confirm that quitting from the Intel Graphics Software stopped the WMI provider host usage after about 30 seconds. Yesterday I was having 3 to 5% usage on i7-1360P. Intel Arc A350M.

Yesterday every 2 seconds my WMI-Activity was logging:

---

Id = {00000000-0000-0000-0000-000000000000}; ClientMachine = BOOK3; User = NT AUTHORITY\NETWORK SERVICE; ClientProcessId = 19168; Component = Unknown; Operation = Start IWbemServices::ExecQuery - ROOT\StandardCimv2 : SELECT * FROM MSFT_NetAdapterStatisticsSettingData WHERE Name = 'WiFi'; ResultCode = 0x80041032; PossibleCause = Unknown

---

[ACarmona_Intel]

Hello dantmnf2,

Thank you for sharing with me your SSU.

Please allow me time to further investigate our case.

I will get back to you as soon as I have already an update on our case.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello @jilherme , @N8SDR, @Kayfee,

Thank you for posting in our communities.

Please file a new case so that we can appropriately support you as well, as there will be differences between your device and dantmnf2.

• Intel Support: https://www.intel.com/content/www/us/en/support.html

Or you can just monitor the case that I have with dantmnf2, so you will be updated with our interactions.

By the way, please allow me time to further investigate the issue, @Kayfee, as soon as I have an update, I will post it in this thread.

Best regards,

Carmona A.

Intel Customer Support Technician

[sipollo]

Same problem here with my Arc A750. Constantly 3-5% CPU usage by wmi provider host after upgrading to newer Intel graphics software. I can stop it by executing "winmgmt /resetrepository" (without quotes) on a privileged powershell prompt. Hope in a quick fix by Intel developers...

[Girofox]

Same issue, according to ProcMon the WMIPrvSe.exe process there is some endless loop, and inspecting the process shows it is related to CIMWin32.dll which causes some registry writes every second exactly.

When you force close the Winmgmt service in taskmanager by killing the correct svchost.exe with PID, the same issue starts to happen again after launching the new Intel Graphics Software.

My theory is that this is related to the new PresentMon service which is integrated into the new Software. The occuring loop every second may be a hint.

[Girofox]

The WMI process is running under account Network Service which seems weird for me, the other WMI processes run under System account. Process Monitor doesn't really help to find out what is really happening and causing the endless WBEM loop. All the same files and registry keys are accessed and even modified over and over every second, the I/O activity is endless.

Terminating all Intel processes relating Graphics driver has no effect. The problem even exists when i use my NVIDIA card and the Intel UHD 770 integrated graphics is disabled in Bios.

[mpage_e512]

To fix this (temporarily) I disabled logging inside Intel Graphics Software Service and restarted Intel Graphics Command Center Service.

I did some analysis with procmon and procexp. It seemed that the new driver utility called Intel Graphics Software Service (which I previously didn't have from installing the Arc A750 driver) could have been causing it. Windows Mgmt. Instrumentation started using up resources doing all sorts of tasks in separate threads, so it's not immediately obvious which threads and Handles cause the Intel services to be so demanding of WMI.

I currently have installed the following services:

• Intel Driver & Support Assistant
• Intel Driver & Support Assistant Updater
• Intel Graphics Command Center Service (Restarted)
• Intel Graphics Firmware Update Service
• Intel SUR QC Software Asset Manager
• Intel Systam Usage Report Service
• Intel Graphics Software Service 

Microsoft Windows 11 Home

Version 10.0.26100 Build 26100
System Manufacturer Gigabyte Technology Co., Ltd.
System Model X670 AORUS ELITE AX
Processor AMD Ryzen 9 7900X3D 12-Core Processor, 4401 Mhz, 12 Core(s), 24 Logical Processor(s)
Graphics Name Intel(R) Arc(TM) A750 Graphics Driver Version 32.0.101.6449

[ACarmona_Intel]

Hello dantmnf2,

Thank you so much for patiently waiting on my response.

I confirm that the new Intel Graphics Software control panel causes high CPU usage from the WMI provider host.

For our next step, please share with me your IGS logs located at

IGS: create/update the following Registry Key:

HKEY_LOCAL_MACHINE\SOFTWARE\Intel\IntelGraphicsSoftware

LogLevel=Trace

Then, get the logs by going into Windows' Event Viewer, under application -> Intel Graphics Software.

I look forward to your response and if you have any questions, please let me know.

Best regards,

Carmona A.

Intel Customer Support Technician

[dantmnf2]

Hello,

Here is Intel Graphics Software events since system boot.

[ACarmona_Intel]

Hello dantmnf2,

Thank you for the quick response and for sharing with me your IGS logs.

I will now continue to investigate our case, and then I will get back to you as soon as I have an update.

Best regards,

Carmona A.

Intel Customer Support Technician

[Girofox]

Temporary workaround

As a temporary workaround i just stopped the service Winmgmt under Services. The service is listed as Windows Management Instrumentation.

Stopping this service prompts you that other depending services also get stopped.

The service restarts itself immediately but the WMI CPU usage is completely gone. The Intel Graphics Software can be used as usual then.

Do not completely disable this service though because some other services depend on WMI. Beware that some VMware services get stopped when you stop Winmgmt.

Please do not try to reset the WMI repository via command line because this can mess with other stuff like Nvidia. Also this doesn't work anymore when you relaunch the Intel Graphics Software.

[sipollo]

• For now I'll be using new drivers with the old Arc Control software. I uninstalled new Intel graphics software and manually installed the old Arc Control Software (you can find the installer extracting one of the older driver package). It works perfectly and I have 0% CPU load, I can use latest drivers, Xess2 (with intel frame generation) and OSD statistics too, so I have the best of both worlds 🙂 

[sipollo]

After updating to latest drivers (32.0.101.6557) and latest windows update (KB5050094) the issue seems resolved for me. My CPU usage is back to normal now. I still use old ARC control software alongside the new Intel Graphics Software to keep OSD funcionality.

[venik]

Same issue here...
Intel Graphics Software is causing 20% avg cpu load, via WMI provider host process.
This is happening with Intel N100.
Can we rollback?

[Girofox]

No need to rollback, just uninstall Intel Graphics Software under Apps but keep the rest.

No more WMI activity in task manager then.