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Good night, I have an ultrasound with windows xp. From day to day disappeared the option TV + Monitor in the graphical options of Intel. For this reason, I can not use my video printer to print the scans. Only Netbook and Monitor appears, before there was TV and Monitor. Can anybody help me? Thank you very much.-
EDIT: The video printer is conect to Video Out.
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Hello Elias1992,
I will be more than glad to assist you with your concern.
Could you please provide me with the model of your laptop, desktop board or Intel device?
Could you please provide me with your OS?
Could you please let me know the model your monitor and printer?
Could you please provide me with you processor model?
As soon as you reply I will continue with the investigation.
Hope I can hear from you soon.
Regards,
Angie
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Hi, thanks u for responding. You're going to have to apologize for my English.:
So..
1-Aida 64 show me this: Motherboard ID: 06/24/2009 945GSE-8A79YEOC9C-00
Motherboard Name Unknown. The chipset is Intel Mobile 945G Express Family , is an Ultra sound.
2- Windows XP Professional 32bit
3- The Printer is an Sony sony up897md, monitor is Black and White , the ultra sound is an Haiying hy280
4- The proccesor is an Intel Atom N270 1.60Ghz DDR2 , CPU Alias Diamondville-SC.
Thanks a lot, and waiting for you.
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Hello Elias1992,
Thanks for your reply.
In order to continue with the investigation of your concern, could you please confirm the following details:
- I would like to confirm if what you have is a desktop with an Intel board?
- Also, I would like to know to which video out is connected your printer?
- To a video out of your desktop or somewhere else?
- Have you try to connect another device to the same video out, and it has been detected either?
http://www.sony.net/Products/DP-driver/medical_printer/UP-D897/ http://www.sony.net/Products/DP-driver/medical_printer/UP-D897/
Please let me know how it goes in order to further assist you if required.
Regards,
Angie
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1- I dont know if the board is intel. AIDA 64 dont show me the model.
2-The printer is connected to the only video output that has the ultra sound("PC")
4- How i install that driver? , Where do I put the files? I already downloaded the drivers before, but I do not know where to put them.
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Hello Elias1992,
After an extensive research, I was able to find a link with the general steps on how to install the driver on Windows XP.
http://acer--uk.custhelp.com/app/answers/detail/a_id/14354/~/manual-installation-of-a-downloaded-driver-in-windows-xp Manual installation of a downloaded driver in Windows XP
Although, in regard to the issue with your printer, if after the installation of the driver the issue persists, my recommendation is to contact directly the manufacturer(OEM) of your printer, in this case Sony.
http://www.sony.net/electronics/ List of countries and support contacts from Sony
https://esupport.sony.com/US/ Sony Technical Support for US
I am looking forward to hearing from you.
Best regards,
Angie
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The problem is that I do not know that the device uses the video printer, the (Video Out) tab of the ultra sound comes from a PCI card?. When I plug in and unplug the video printer there is no poster, it is as if I did not plug anything in.
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Hello Elias1992,
Could you please provide me with the results of the following test:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility
Please let me know your findings.
Hope I can hear from you soon.
Best regards,
Angie
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hi; again. I have windows xp ;i cant run this utiliy. another option
?thanks again;and sorry.
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Hello Elias1992,
In this case, I strongly recommend you to contact the system manufacturer for support:
HAIYING medical: http://www.haiyingmedical.com.cn/contactus.php http://www.haiyingmedical.com.cn/contactus.php (for Ultrasound)
Sony: http://www.sony.net/Products/DP-driver/medical_printer/UP-D897/ http://www.sony.net/Products/DP-driver/medical_printer/UP-D897/ (for Printer)
Regards,
Juan Carlos
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