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The problem of connecting 630m via HDMI

ozhenya
Beginner
339 Views

Hey! I have a Dell Inspiron 7577 laptop with 630m and 1050ti graphics.
If I found the information correctly, then the image output with this configuration works only at 630m. Here the question arises:
I use an ultra high speed HDMI cable (which supports port version 2.1 and even 8k), that is, the cable fits exactly, and as a result, when I connect my TV, I get a picture in 4k, and 60Hz, but I cannot turn on HDR. As soon as I turn it on, the TV “signal disappears”. Finding out the reason, I realized that the image is transmitted to the TV with HDR at 4k only at 30Hz. At the same time, if i do not use HDR, then the picture is broadcast 60Hz.
Can you please tell me, is the 630m video card capable of outputting a signal via port 2.0a (it seems that this is the port installed on my laptop) in 4k, HDR and 60Hz?
If so, what do I need to do and how do I configure it?

I also have a USB type-C (thunderbolt) connector on my laptop, if this somehow can help

 

Thanks in advance for your help!
I am sorry for my English!

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4 Replies
DeividA_Intel
Moderator
299 Views

Hello Ozhenya,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

 

- Windows: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

- Linux: https://downloadcenter.intel.com/download/26735/Intel-System-Support-Utility-for-the-Linux-Operating...


· Download the Intel® SSU and save the application on your computer  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  


2. Provide the Report for Intel® Graphics Drivers:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html  


3. Brand name en model number of your television.


4. By 630m, do you mean the Intel® HD Graphics 630 or is it something else?


  

I will send you an e-mail to the e-mail address associated with your community profile. Please reply to the email in order to provide us with the report(s) to avoid exposing sensitive information in the communities.  




Regards,


Deivid A.

Intel Customer Support Technician



ozhenya
Beginner
279 Views

Thank you very much for your answer! I answered your letter, I hope I did everything right!

Best regards, 

 
DeividA_Intel
Moderator
260 Views

Hello ozhenya,

 

Thank you for the information provided

 

I will proceed to check the case internally and post back soon with more details.

 

Best regards,

Deivid A. 

Intel Customer Support Technician

DeividA_Intel
Moderator
239 Views

Hello ozhenya, 



I would like to let you know that the Intel® HD Graphics 630 itself support HDR with HDMI 2.0a, however, based on your reports the laptop may no support HDR and either the TV as you can see in this part of the report:


- HDR Support: Not Supported Laptop

- Monitor Capabilities: HDR Not Supported

 

My recommendation would be to check with Dell, to confirm if the laptop has any kind of limitation with HDR and if there is a way to configure it. Also, you can find more information about the Intel HDR at the following link:


-https://www.intel.com/content/dam/support/us/en/documents/graphics/HDR_Intel_Graphics_TechWhitePaper...




Keep in mind that this thread will no longer be monitored by Intel.  


Regards,  

   


Deivid A. 

Intel Customer Support Technician 


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