Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Bubbl3_
Beginner
57 Views

Intel Graphics Command Center dosen't pick up my audio

So I just started using IGCC and I loved it, until i found that my audio wasn't being recorded. I have the custom settings with the in game audio, which picks up my friend on discord, but not my Minecraft audio. Please help!

0 Kudos
3 Replies
AndrewG_Intel
Moderator
31 Views

Hello @Bubbl3_

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide the following details?


1- Detailed step-by-step instructions on how you are recording using Intel® Graphics Command Center. Please provide as many details as possible. You may also share a video or screenshot showing the steps, this will help us to understand better the behavior and for replication purposes in our lab.

2- We understand the issue is that when recording, the audio from the game is not being recorded? Is this correct?

For testing purposes, does the behavior happen if you only run the game? (not Discord* or any other app at the same time?)

Have you tested with different games/apps?

3- What is the sound output device? HDMI® audio on the TV/display, speakers, or headset?

4- Please provide a Report for Intel® Graphics Drivers following the steps on the link.

5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.

Note: I will send you an e-mail to the e-mail address associated with your community profile. Please reply to the email in order to provide us with the Intel® SSU and Graphics reports to avoid exposing sensitive information in the communities.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
19 Views

Hello Bubbl3_

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
7 Views

Hello @Bubbl3_

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician