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This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

SNoor2
Beginner
2,059 Views

i have ASUS G751JY notebook with Core i7 vpro 4870HQ.

any version Graphic Driver is not installed. (last version too win64_1563621 (10.18.14.4222)). try manually install and with setup.

with manually install and restart :

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Object Name not found.

please help me.

0 Kudos
5 Replies
Jose_H_Intel1
Employee
753 Views

Try the graphics driver listed here: http://support.asus.com/download.aspx?SLanguage=en&m=G751JY&p=3&s=719&os=41&hashedid=LYuLg2456gbkV5d... http://support.asus.com/download.aspx?SLanguage=en&m=G751JY&p=3&s=719&os=41&hashedid=LYuLg2456gbkV5d...

If issue persists, share your DxDiag report (press Windows* key + R key, type "dxdiag", press OK and then click "Save All Information") and /message/211040# 211040 attach it with the Advanced Editor from the upper right corner of the reply box.

Astro-BE
Beginner
556 Views

Good morning,

in need to come back with this content...

i have search on the processor you told about and yes there is a graphic processor

see : https://ark.intel.com/content/www/fr/fr/ark/products/83504/intel-core-i7-4870hq-processor-6m-cache-u...

for me i have the intel 4860HQ and there is also this descret graphic processor (iris pro 5200) and with none of your drivers i could find it, verry strange.

 

anyway, intel i have still the asus rog G751JY and it work without difficulty but you need to do something ...

 

we have paid for this processor also.

 

here is the thing with my intel processor  from Intel® Processor Identification Utility:

 

- "Processor"
- "Intel(R) Core(TM) i7-4860HQ CPU @ 2.40GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 70 Stepping 1"
- "Chipset Name":"Intel(R) Core(TM) i7-4860HQ CPU @ 2.40GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+4860HQ+CPU+"
CPU Speed:"2,394 GHz"
Current Voltage:"1.8 volts"
Driver:"Not Available"
Driver Date:"04-21-2009 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.546"
Ext. Family:"Not Available"
Family:"Intel Core™ i7-2760QM" (what is this ???)
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"4 x 256 KB"
Level 2 Cache:"4 x 1024 KB"
Level 3 Cache:"6 MB"
Load:"4%"
Manufacturer:"GenuineIntel"
Model:"70"
Name:"Intel(R) Core(TM) i7-4860HQ CPU @ 2.40GHz"
Number of Cores:"4"
Number of Cores Enabled:"4"
Number of Logical Processors:"8"
Part Number:"Fill By OEM"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF00040661"
Revision:"17921"
Serial Number:"Not Available"
Service Name:"intelppm"
Status:"OK"
Stepping:"1"
Version:"Not Available"

 

No for the 31 may 2021 i need still help because when i bought this laptop the driver was correctly installed, have a nice day.

n_scott_pearson
Super User Retired Employee
545 Views

You need to download and install the drivers that your laptop vendor - Asus - makes available. If there is a driver missing, then you need to be talking to Asus to find out why. This is a laptop, so drivers - especially for graphics - need to come from the laptop vendor. In almost all cases, the vendor has modified these drivers for their design. If you install generic drivers from the Intel site, then there is a very good chance that you will break certain features of the laptop.

Bottom line, the drivers need to come from Asus. If you can't find them, you need to call them and find out why. 

...S

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