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cggalloway
Beginner
51 Views

TrueColorALS and igfxext.exe

Another user came up with a solution to the excessive procreation (spawning) of igfxext.exe processes.

A temporary fix is to kill TrueColorALS.

Question: Is Intel investigating this problem and plan to fix it?

I got to spend my weekend reloading Win10 on my laptop and recovering all of my applications because I blew up my laptop trying to find a solution to this.

The respawning of igfxext was consuming 15% - 25% of my CPU which was absolutely unacceptable.

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3 Replies
David_G_Intel
Moderator
34 Views

Hello cggalloway

  

Thank you for posting on the Intel️® communities. 

 

To start an investigation on this we need more information, please share with us the Intel® System Support Utility (Intel® SSU)  

  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

 

Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
26 Views

Were you able to check the previous post?  

Let us know if you still need assistance.   

  

Best regards,  

David G.   

Intel Customer Support Technician  


David_G_Intel
Moderator
20 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

  

Best regards,  

David G. 

Intel Customer Support Technician  


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