TrueColorALS and igfxext.exe

[cggalloway]

Another user came up with a solution to the excessive procreation (spawning) of igfxext.exe processes.

A temporary fix is to kill TrueColorALS.

Question: Is Intel investigating this problem and plan to fix it?

I got to spend my weekend reloading Win10 on my laptop and recovering all of my applications because I blew up my laptop trying to find a solution to this.

The respawning of igfxext was consuming 15% - 25% of my CPU which was absolutely unacceptable.

[David_G_Intel]

Hello cggalloway

Thank you for posting on the Intel️® communities. 

To start an investigation on this we need more information, please share with us the Intel® System Support Utility (Intel® SSU)  

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
• Click on the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

David G.   

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G. 

Intel Customer Support Technician