Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
Announcements
FPGA community forums and blogs on community.intel.com are migrating to the new Altera Community and are read-only. For urgent support needs during this transition, please visit the FPGA Design Resources page or contact an Altera Authorized Distributor.
22737 Discussions

UHD 620 Ultrawide Monitor incompatibility

JMcCa19
Beginner
‎03-29-2019 08:11 PM
2,649 Views

I have a Lenovo Yoga 920 laptop with UHD Graphics 620 and a new wide 3440x1440 monitor. The max resolution that i can achieve is 1920x1080. Using a DP connection and drivers are up to date

0 Kudos

Link Copied

1 Reply
n_scott_pearson
Super User
‎03-30-2019 12:23 AM
1,914 Views

First of all, make sure that the USB-C-to-DP adapter/cable that you are using is compliant with the Thunderbolt 3 specification.

Secondly, remember that poor quality cables can limit data throughput and could even prevent the monitor from going to higher resolutions and could prevent the system from reading its EDID data.

Third, check if the display manufacturer provides a download for an update (.INF) file that provides information on the modes supported. Some manufacturers refer to these updates as "Drivers".

 

Hope this helps,

...S

0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.