UHD 630 livekernel 141

[Masaniello]

Salve ho dei problemi con i giochi su facebook dopo pochi minuti si congelano con schermata grigia si e nel registro eventi trovo l'errore livekernel 141.Allego file scansione con intel Ssu

[n_scott_pearson]

Your report yields that you are not using the latest version of the GFX driver. Download from here: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html and install manually.

Hope this helps,

...S

[Masaniello]

Già fatto Purtroppo mi da sempre lo stesso problema,ho provato tanti driver senza mai risolvere.La cosa strana è che l'unico driver che non mi dava problemi era il 27.20.100.8190 scaricato da Lenovo Vantage quando avevo ancora Windows 10.Da gennaio sono passato a windows 11 e adesso anche il driver 27.20.100.8190 da problemi di livekernel 141 

[Alberto_R_Intel]

Masaniello, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

Based on the information shown in the SSU report, the driver version currently installed on your computer is 31.0.101.2115, which is provided by Lenovo and should be the proper driver for your system since that driver was customized by them to work with your specific platform:

https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/5-series/5-14imb05/downloads/ds556058-intel-onboard-graphic-driver-for-windows-11-version-21h2-or-later-c5-14imb05-desktop-5-14imb05-desktop-g5-14imb05-desktop?category=Graphics%20Processing%20Units%20%28GPU%29%20and%20Server-AI%20Accelerators

Since the problem with the games remains also with driver version 30.0.101.2125, please try a clean installation this time of Intel® graphics driver version 31.0.101.4644, following the instructions in the links below:

https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html?wapkw=arc%20a770

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

We also recommend to get in contact directly with Lenovo Support to make sure the latest BIOS version is currently installed in your machine or, if necessary, to gather the instructions on how to update it:

https://support.lenovo.com/us/en

Once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

[Masaniello]

Salve Alberto_R_Intel ma il driver 31.0.101.4644 non è adatto per il mio pc,in fase di installazione mi da il seguente errore:Non sono stati trovati driver che possono essere installati sul dispositivo attuale. codice di uscita del programma di installazione: 8.

[Masaniello]

Salve Alberto_R_Intel ma il driver 31.0.101.4644 non è adatto per il mio pc,in fase di installazione mi da il seguente errore:Non sono stati trovati driver che possono essere installati sul dispositivo attuale. codice di uscita del programma di installazione: 8.

[DeividA_Intel]

Hello Masaniello, 

Thanks for the confirmation. Before I continue further, I would like to confirm the following information:

1. Is the issue only present with Facebook games? Does it happen with other games or apps?

2. Does Facebook crash while you are watching videos?

3. Are you using the app or from the browser?

4. If is the browser, which browser are you using?

5. Have you checked this issue with Lenovo?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Masaniello]

Ciao DeividA_InteI

1.Io gioco solo con due giochi di facebook non possiedo altri giochi,

2.Facebook non si blocca quando guardo i video,

3.Utilizzo il Browser,

4.Utilizzo Microsoft Edge,e Mozilla Firefox,entrambi aggiornati all'ultima versione. Con Firefox il problema si verifica un pò meno frequentemente.

5.Ho interagito con il loro agente virtuale che però non sa darmi risposte. 

[DeividA_Intel]

Hello Masaniello, 

Thanks for the confirmation. Based on your response, I would like you to try the following:

1. Check if the problem is also present on Google Chrome.

2. Update your Wireless driver. There is a report that this has fixed the issue with Facebook crashing.

• Driver: https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html
• Steps: https://www.intel.com/content/www/us/en/support/articles/000022173.html

3. Try the application from the Microsoft store.

4. Try to disable Hardware Acceleration in Edge and Mozilla Firefox:

• Edge: https://www.thewindowsclub.com/enable-or-disable-hardware-acceleration-in-edge#:~:text=Enable%20or-,Disable%20Hardware%20Acceleration%20in%20Microsoft%20Edge,-In%20this%20article
• Firefox: https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#:~:text=acceleration%20and%20WebGL.-,Turning%20off%20hardware%20acceleration,-Click%20the%20menu

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Masaniello]

Ciao Deivid

Si Il problema è presente anche con google chrome 

Ho aggiornato il driver wireless ma non cambia nulla il problema si verifica ugualmente

L'applicazione l'ho scaricata da microsoft store 

Disabilitando l'accelerazione hardware il gioco va molto a scatti con la cpu costantemente al 100%

[DeividA_Intel]

Hello Masaniello, 

Thanks for the confirmation. In order to investigate this issue, I will need this:

1. Run and attach the report from the Intel® Processor Diagnostic Tool. This will help to check if there is something wrong with the CPU.

• Tool: https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html

2. Take a video of the issue. With this, I will have a better view of this behavior.

3. What is the list of the games affected? This will help me to replicate the issue if needed.

4. Are there any steps to replicate the issue? If so, please provide these steps. This will allow me to make sure that I will get the same results.

5. Run a new report from the Intel® System Support Utility (Intel® SSU):

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Masaniello]

Ciao DeividA

Il nome del gioco è Fattoria Felice ed è un gioco su facebook 

Non c'è nessun passaggio in particolare per replicare il problema,Di solito il gioco crasha dopo alcuni minuti da solo soprattutto se non stò facendo nulla.

Allego come tua richiesta il Video del gioco nel momento in cui crasha,il report dallo strumento di diagnostica del processore Intel,ed il report dall'utility di supporto del sistema Intel (Intel®® SSU

Distinti Saluti

[DeividA_Intel]

Hello Masaniello, 

Thanks for all the information provided. Based on your video, you are able to interact with the website or part of the game after it crashed and this leads me to think that this issue is related to the game itself.

At this point, I recommend you check with the Facebook support team to confirm if there are any reports of this issue on their side. Also, try a clean install of the latest (31.0.101.2125) Intel graphics driver since you have an old version or the version from Lenovo.

Driver: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html

Steps: https://www.intel.com/content/www/us/en/support/articles/000057389.html

Regards,  

Deivid A.  

Intel Customer Support Technician

[Masaniello]

Ciao DeividA

Ok contatterò il team di supporto facebook,per quanto riguarda invece il driver di grafica 31.0.101.2125 lo ho già provato ma non mi risolve il problema.

Ti ringrazio per il supporto dato al mio problema.

Distinti Saluti

[DeividA_Intel]

Hello Masaniello, 

Thanks for your confirmation. I understand that you will check this issue with the Facebook support team, I will proceed to close this thread. However, you can open a new one in case you need further support or if you need further support with our products.

Best regards, 

Deivid A.  

Intel Customer Support Technician