UHD 770 Blank Screen for 2-3 seconds

[JuliusBear]

When I open certain webpages, the whole screen goes black for 2-3 seconds. I have this issue when I see ads with a video on the webpage. I have a  i5-13600K and I use the built-in GFX solution. I've have had this problem since the latest GFX driver was installed. Where should I report this issue or what can I do?

[Mike_Intel]

Hello JuliusBear,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. How did you update the driver?
2. Are you using a prebuilt system? If yes, please provide the brand and model of the system?
3. For me to review the hardware and the installed drivers. please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician