UHD 770 Blank Screen for 2-3 seconds

[JuliusBear]

When I open certain webpages, the whole screen goes black for 2-3 seconds. I have this issue when I see ads with a video on the webpage. I have a  i5-13600K and I use the built-in GFX solution. I've have had this problem since the latest GFX driver was installed. Where should I report this issue or what can I do?

[Mike_Intel]

Hello JuliusBear,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. How did you update the driver?
2. Are you using a prebuilt system? If yes, please provide the brand and model of the system?
3. For me to review the hardware and the installed drivers. please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[JuliusBear]

Hello Mike,

Thank you for helping me.

Please see my answers to your questions below:

1. I use the Intel Driver & Support Assistant to keep my drivers up to date.
2. My system is a custom build, not a prebuilt.
3. I have attached the requested file for your review.

I'm Hungarian, so the log file contains Hungarian texts as well. I don't know how to change the language in the SSU app.

Thank you,

Julius Bear

[Mike_Intel · Accepted solution]

Hello JuliusBear,

Thank you for the quick reply.

Please try to install the latest driver using DDU method. Kindly refer to the link below for the steps on how to perform DDU and the direct link of the latest driver. Then tell me if there will be changes after this.

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Intel® 11th – 14th Gen Processor Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[JuliusBear]

Hello Mike,

Thanks a lot for your help. I followed your instructions carefully. It worked perfectly. Knock on wood!

Best regards,

Julius Bear

[Mike_Intel]

Hello JuliusBear,

Thank you for the update and I am glad that the issue is now fixed.

Since your system is working fine now, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician