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HButt2
Beginner
193 Views

UHD Graphic Card not able to install for Core i7 8665U Processor

Hi Support,

UHD Graphic Card not able to install for Core i7 8665U Processor series keep giving error as ""processor not support"" and stuck in Microsoft Basic Display Adapter.

 

Model :Dell latitude 5500 (Laptop)

Service Tag: 21F4733

0 Kudos
5 Replies
Stefan3D
Honored Contributor II
184 Views

HButt2
Beginner
184 Views

thanks stefan fys but its give same error pfa error detail

IntelSupport
Community Manager
176 Views

Hello HButt2,


If you are still experiencing this issue, please provide us with the following report.


DxDiag* report

  1. Go to Start > Run or Windows Key + R.
  2. On the Run prompt, type "dxdiag" then click OK.
  3. On the DirectX Diagnostic Tool window, click on Save All Information.
  4. Browse to a folder, type in a filename then click Save.


Wanner G.

Intel Customer Support Technician


IntelSupport
Community Manager
170 Views

Hello HButt2,


If you need further assistance, please let us know. We will be glad to assist you.


Wanner G.

Intel Customer Support Technician


IntelSupport
Community Manager
160 Views

Hello HButt2,


We have not heard back from you, so we will close this inquiry. If you need any further assistance, please post a new question. We will be glad to help you.


Wanner G.

Intel Customer Support Technician


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