Graphics
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UHD Graphic Card not able to install for Core i7 8665U Processor

HButt2
Beginner
305 Views

Hi Support,

UHD Graphic Card not able to install for Core i7 8665U Processor series keep giving error as ""processor not support"" and stuck in Microsoft Basic Display Adapter.

 

Model :Dell latitude 5500 (Laptop)

Service Tag: 21F4733

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5 Replies
Stefan3D
Honored Contributor II
296 Views
HButt2
Beginner
296 Views

thanks stefan fys but its give same error pfa error detail

IntelSupport
Community Manager
288 Views

Hello HButt2,


If you are still experiencing this issue, please provide us with the following report.


DxDiag* report

  1. Go to Start > Run or Windows Key + R.
  2. On the Run prompt, type "dxdiag" then click OK.
  3. On the DirectX Diagnostic Tool window, click on Save All Information.
  4. Browse to a folder, type in a filename then click Save.


Wanner G.

Intel Customer Support Technician


IntelSupport
Community Manager
282 Views

Hello HButt2,


If you need further assistance, please let us know. We will be glad to assist you.


Wanner G.

Intel Customer Support Technician


IntelSupport
Community Manager
272 Views

Hello HButt2,


We have not heard back from you, so we will close this inquiry. If you need any further assistance, please post a new question. We will be glad to help you.


Wanner G.

Intel Customer Support Technician


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