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KevinS
Beginner
259 Views

UHD Graphics 620 washed out on extended monitor

Hi all,

I connected an extended monitor using usb-c to hdmi converter. After I choose full range in the UHD Graphics Control Panel's Video section, my extended monitor still looks very washed out. The black letters look like grey.

I searched this site and found other solutions such as changing the frequency and then click cancel. It did not help either. 

Can anyone help? Thank you!

Kevin

0 Kudos
4 Replies
Maria_R_Intel
Moderator
239 Views

Hello KevinS,


Thank you for posting in the Intel* Community.


Please provide me with the following information:


  • A picture or video to see the behavior.


DXDIAG Report:


1. Go to Start > Run or Windows Key + R. 

2. On the Run prompt, type "dxdiag" then click OK. 

3. On the DirectX Diagnostic Tool window, click on Save All Information. 

4. Browse to a folder, type in a filename then click Save. 


With the external display connected, provide the Intel* Graphics Command Center report: 


>Go to the Intel Graphics Command Center 

>Support 

>System Diagnostic 

>Generate report. 

>Attach the report file. 


Best regards, 

Maria R.  

Intel Customer Support Technician 


RonaldM_Intel
Moderator
234 Views

Hi Kevin,

In addition to the information requested by Intel's support rep, can you also confirm what is the result if you use "Limited range" instead? Often times the monitor's own OSD (On-Screen Display) or menu will allow you to select the proper black levels (terminology changes from manufacturer to manufacturer so I really can't tell how it will show in your monitor) so it matches "Full" or "Limited" ranges. Perhaps include a picture of the black level options as well 🙂

Best Regards,

Ronald M.

Maria_R_Intel
Moderator
219 Views

Hello KevinS,


Were you able to check the previous posts? 


Let me know if you need more assistance. 


Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
210 Views

Hello KevinS,


We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 

 



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