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JonaO
Beginner
157 Views

Intel Hd 630 videos run black

I installed the latest intel HD 630 driver and all HELL broke loose. (Installed with proper method) Non of my videos run correctly. YouTube, twitch, Netflix, prime, even VLC, nothing. The video runs but in a black screen. If I move the window the video shows up but as soon as I place it in the middle of my screen or in full screen it goes black. If the window is placed slightly to the left where part of it is off screen, voila, I can see the video but as soon as I pull it back it goes black. Only solution? Disable Intel Hd in device manager and run everything with NVIDIA GTX 1050 card.

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3 Replies
Maria_R_Intel
Moderator
127 Views

Hello JonaO, 

 

 

Thank you for posting on the Intel* Community Forums. 

 

Please provide me with the following information: 

 

  1. Provide the specific version of the drivers you tested. 
  2. Did you try to rollback to the previous driver? 

 

Provide the DXDIAG report: 


1. Go to Start > Run or Windows Key + R.  

2. On the Run prompt, type "dxdiag" then click OK.  

3. On the DirectX Diagnostic Tool window, click on Save All Information.  

Browse to a folder, type in a filename then click Save.  

 

 

Best regards,  

Maria R.   

Intel Customer Support Technician  


IntelSupport
Community Manager
110 Views

Hello JonaO, 


Were you able to check the previous post? 


Let me know if you need more assistance. 


Best regards, 

Maria R.  

Intel Customer Support Technician 




Maria_R_Intel
Moderator
101 Views

Hello JonaO,


We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 

 



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