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Beginner
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Green distortion after updating Intel HD Graphics driver to version 27.20.100.8336 on my PremierePro

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After updating my old Intel HD Graphics 620 driver from an older version to 27.20.100.8336, green distortion issues are arising on my Premiere pro. Neither am I able to work on Premiere pro nor am I able solve this issue by myself.

Please guide me to get it fixed and back running normal.

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Moderator
321 Views

Hello,

This issue should be fixed now with Beta driver 27.20.100.8425

Please give it a try and let us know your feedback.

Best Regards,

Ronald M.

View solution in original post

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6 Replies
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Community Manager
332 Views

Hello Tejas,


Thank you for posting your question on this Intel® Community.


To better assist you, we would like to have more details about your system configuration and 


DxDiag* report

  1. Go to Start > Run or Windows Key + R.
  2. On the Run prompt, type "dxdiag" then click OK.
  3. On the DirectX Diagnostic Tool window, click on Save All Information.
  4. Browse to a folder, type in a filename then click Save.


  • What driver version was installed on the computer prior to this behavior? Was a generic driver or customized driver (i.e. provided by your computer manufacturer)?
  • What is the Premiere Pro version you are running?


Wanner G.

Intel Customer Support Technician


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Beginner
325 Views

I don't exactly remember the driver version that was previously installed unless i roll back to the previous version in the device manager.

The installed driver was a generic one.

Premiere pro is currently running Version 14.1.0

 

DxDiag* report attested.

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Highlighted
Moderator
322 Views

Hello,

This issue should be fixed now with Beta driver 27.20.100.8425

Please give it a try and let us know your feedback.

Best Regards,

Ronald M.

View solution in original post

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Highlighted
Community Manager
286 Views

Hello Tejas,


Were you able to review the recommendations provided?


Wanner G.

Intel Customer Support Technician


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Highlighted
Beginner
272 Views

Sorry to reply late,

My problem is now fixed and I am now able to view the clip without any distortions.

Thank you for helping me out with the issue. 🙂

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Highlighted
Community Manager
264 Views

Hello Tejas,


Thank you for the update. We are glad to know that the issue was resolved.


We will close this inquiry. If you need any further assistance with other issues or inquiries, please post a new question. We will be glad to help you.


Wanner G.

Intel Customer Support Technician


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