UHD graphic 750

[edee_em]

I was having difficulties with the GPU (Nvidia RTX2060) included in my Dell computer (XPS 8940). To test the monitor, cables, and video card, etc., I disabled the installed card and activated the intel integrated UHD750. Uploaded all updated drivers and things were working well. Got a new update notice, which I did and then a bunch of problems started showing up. First, the screen went gray when I scrolled down with the mouse. This continued on and off. Then the screen started stuttering/flickering. Finally, I noticed the computer was very slow on coming out of sleep. Anyway, I went back to the original GPU to get a screen with issues but one that stays on and visible. I hope someone can give some guidance on as to what is happening and what I should do. Thanks

[Jay_Intel]

Hello edee_em,

To help you further, kindly answer the following questions below:

If we try to roll back the drivers, what versions would work without issues and what versions would the issues start to appear?

Are you using a single monitor or multiple monitors, and what are their resolutions and refresh rates? Display configuration can affect stability, especially with integrated graphics.

Can you provide a screenshot of the screen issue you are experiencing with your RTX 2060

In addition, please download and run this tool, Intel System Support Utility (SSU) so I can help check your system info first. 

Link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html 

Once finished downloading, open the tool, click on the scan (leave the default items checked), click next, then save the system information to a .txt file. Please attach the .txt file when you reply. 

Best regards,

Louie Jay J.

Intel Customer Support Technician

[edee_em]

Thanks for the reply Jay!

1. Regarding best driver, to be honest, I never used the integrated graphics because the computer came with the rtx2060, with all due respect to Intel. So, I wouldn't be able to tell you which driver to roll back to other than the original one, if that makes sense. Even then, I wouldn't know if that was working or not. I did update all drivers when I made the decision to try the intel graphics. That was all done in the past week. I disabled the device when the issues started so I don't know if more or better updates came down, if the updates need the device enabled.

2. I am using a single monitor, the DELL S2721QS (3840x2160@60Hz). This was purchased with the computer.

3. The issue with the RTX2060 is difficult to see on a screenshot. It appears to be a "blotchy" change in color and picture quality, especially in the blacks. Some people have called it pixelation and at times it does look like little squares are visible as one would see with a pixelation problem.

I recently updated this driver to one shown on their site (Studio Driver). This seemed to have coincided with the problems so I searched and found an update for the regular driver (GeForce or similar??) The issue seems to have corrected, with the rtx2060.

[Mike_Intel]

Hello edee_em,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[edee_em]

Hi Michael

I was waiting on a response notification via email but never got one until your reply. I will go back to Jay's reply and go from there. Thanks for checking up!

[Mike_Intel · Accepted solution]

Hello edee_em,

Thank you for the quick reply.

Please try to install the latest driver using DDU method and update this thread once done. Kindly refer to the links below for the steps and the direct link of the latest driver.

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Intel® 11th – 14th Gen Processor Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[edee_em]

Hi Michael

The suggestion seems to have worked. Although I am not running it as my primary card so I don't know if it will act up or not. Might do that at a later date (post tax season!) Thanks for your help.

[Jay_Intel]

Hello edee_em,

Please let me know if the issue still persists even after performing DDU and driver update or if that has completely fixed the issue.

if issue still persists, since you mentioned that some drivers have been updated, I kindly ask that you provide an updated Intel® System Support Utility for Windows (SSU) report. This will allow us to review the current system configuration and verify the changes made.

Once the updated SSU logs are available, feel free to share them here and I’ll be happy to review them.

Best regards,

Louie Jay J.

Intel Customer Support Technician

[Jay_Intel]

Hello edee_em,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Louie Jay J.

Intel Customer Support Technician