UHD graphics 630 performance issues

[Erva]

Hi, the geekbench score of the 630 integrated graphics is around 20000. However on my PC it only achieved a score of 5200. Even my 2016 laptop with iris 550 graphics performs better. I reinstalled the drivers but the performance issue persists.  

[AlHill]

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

[Erva]

Thanks for the reply, I attached the text file.

[Maria_R_Intel]

Hello Erva,

Thank you for posting on the Intel* Community.

To better assist you, please provide us with the below details:

• What kind of performance issues are you experiencing? (games, FPS drops, black screen, etc) please provide details.
• Provide us with the specific driver versions you tested.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello Erva,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello Erva,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician