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22748 Discussions

Ultra-wide Display Resolution Issue

idata
Employee
‎01-11-2017 04:57 PM
2,410 Views

I have reached out to support a few days ago but they have not yet provided a solution for the following issue. I was hoping that if someone may have had the same or very similar issue that they could assist me.

I have a MSI GS60 2QE or model number MS16H5 it has an Intel HD Graphics 5600 details are posted below context

I have connected 2 LG 25UM57 LED-lit Monitors with resolution of 2560x1080, they each have only 2 HDMI inputs

I have one connected to my machine via HDMI Straight Through to HDMI on my machine which out puts a resolution of 2560x1080 lets call this one Monitor A

The second is connected to my machine via HDMI from monitor to a 4K supported HDMI to MiniDP adapter (Staples brand) connected to my machine in the MiniDP which will only give me a resolution of 1920x1080 stretched across the monitor. We will call this one Monitor B

I have swapped connections with Monitor A and the problem follows the MiniDP connection as the HDMI always outputs 2560x1080 to both monitors, all HDMI cables in question have been tested and provide a resolution of 2560x1080.

I can create a custom resolution in Intel HD Graphics Control Panel however when I do this I can only get 44hz refresh rate before the application says it exceeds the bandwidth. I have created the 2560x1080 Custom Resolution with refresh rate of 44z this still causes further complications the monitor (B) displays "Out of Range"

I am looking for solution or workaround for the Intel HD Graphics Control Panel Application as the physical layer has been proven to provide the proper resolution.

I have the most up to date driver which should be noted in the attached files

CommunityAdmin

Monitror A Intel(R) HD Graphics 5600 Tuesday January 10 2017.txt.zip
Monitror B Intel(R) HD Graphics 5600 Tuesday January 10 2017.txt.zip
Intel(R) HD Graphics 5600 Tuesday January 10 2017.txt.zip
DxDiag.txt.zip
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idata
Employee
‎01-12-2017 09:43 AM
1,442 Views

Hi,

 

 

Thank you for the reports.

 

I have noticed you are currently using driver version 4568, this driver seems to be customized.

 

The latest graphics drivers provided by Intel are version 4539.

 

I would recommend testing driver version https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=87716 4539. Now, if after testing the driver your computer still not able to get 2560x1080 with monitor B, this would be an issue with the video cable (adapter).

 

 

Allan.
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idata
Employee
‎01-17-2017 12:47 PM
1,442 Views

I would like to know if you were able to test driver version 4539.

 

Thanks

 

 

Allan.
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