I am having some difficulty trying to use Intel Driver Support Assistant to download and install new drivers. Whenever I right-click on the Intel DSA icon in my toolbar to check for new drivers, I get the error message "Sorry, something went wrong while trying to scan."
It used to work couple of months ago but I can no longer download new drivers. I've already tried uninstalling and using the Uninstaller tool and re-installing it again.
Link Copied
You provided no information about your PC.
So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).
Doc (not an Intel employee or contractor)
Hello S8teo,
Thank you for posting on the Intel* Community.
Keep in mind that when Intel® DSA cannot detect your device, it's due to the following reasons:
Please follow the below recommendations:
1. Try testing all the different validated browsers: Chrome, Firefox, or Edge*
We understand that you already try those steps but it is to have new LOGs in case the issue persists.
2. Uninstall the existing Intel®️ Driver & Support Assistant (Intel®️ DSA) from Apps and Features:
3. Remove any remaining files from the Intel®️ DSA in the system using the Uninstaller tool. https://downloadcenter.intel.com/download/30193/Intel-Driver-Support-Assistant-Uninstaller?v=t
4. Download and reinstall the latest Intel®️ DSA version 21.1.5.2 https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant, run the installer as administrator (right-click on the icon and choose Run as Administrator).
5. In case the problem appears again, please provide the Intel®️ Driver & Support Assistant logs? In order to get them, please follow these instructions:
Best regards,
Maria R.
Intel Customer Support Technician
No, that is not the right model. It's a HP Notebook 15 ay110na.
Okay, for some reason it seems to have worked when I tried Google Chrome.
Hello S8teo,
I'm glad to hear that! In this case, can we proceed to close this thread?
If the issue is not solved yet, please provide the requested logs by email, I will send you an e-mail to the e-mail address associated with your community profile.
Best regards,
Maria R.
Intel Customer Support Technician
Yeah, sure. You can close this thread.
Thank you S8teo!
If you need further assistance do not hesitate to contact us back!
Best regards,
Maria R.
Intel Customer Support Technician
For more complete information about compiler optimizations, see our Optimization Notice.