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Community Manager
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Unable to use HDMI from Intel HD 4600 (10.18.10.4252)

Hello,

I currently bought a GA-Z97X-UD3H Gugabyte mother and a i5-4590 processor. I am trying to get the HDMI output on the mother board to work by downloading the latest drivers from the Intel Driver Update Utility, but I have been unsuccessful. Once I download and install the suggested driver, the HDMI output works, but once I restart it doesn't. In order to get it to work I have to install the suggested driver again (which is already installed). Once in a while when installing the driver I get an error stating I am missing the igdumdim32.dll file. This is confusing since I am running a 64-bit machine.

Another note, the install utility suggests a driver for a 3rd gen processor. My i5-4590 is a 4th gen, so this just adds to the confusion.

Any help would be great!

5 Replies
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Employee
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Re: Unable to use HDMI from Intel HD 4600 (10.18.10.4252)

Hello eHolobyn,

Please try with the following driver https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen].

Let me know your findings.

Regards,

Amy.

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Community Manager
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Re: Unable to use HDMI from Intel HD 4600 (10.18.10.4252)

Thank you for the response Amy. I just installed the driver, but had no luck. The new driver didn't even show that I had a HDMI device connected. The driver from the Intel Driver Update Uyility install at least did that.

Also, after attempting the driver install above, removed Windows 10 and put Windows 7 on my machine. Same results with different drivers.

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Employee
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Re: Unable to use HDMI from Intel HD 4600 (10.18.10.4252)

Please try to install the driver using the following method http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*.

Let me know if the issue persists.

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Community Manager
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Re: Unable to use HDMI from Intel HD 4600 (10.18.10.4252)

Unfortunately this did not work. There was no HDMI output.

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Highlighted
Employee
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Re: Unable to use HDMI from Intel HD 4600 (10.18.10.4252)

Have you tried using a different HDMI cable or even using a different display?

At this point since you installed our driver with no success I would recommend to install graphics driver from the http://www.gigabyte.com/products/product-page.aspx?pid=4960# dl GIGABYTE - Motherboard - Socket 1150 - GA-Z97X-UD3H (rev. 1.0).

Regards,

Amy.

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