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Undifined behavior. Please update your graphics driver

DuyDinhHoang
Beginner
546 Views

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I'm using a Dell laptop with i5 1035G1, 2x4GB RAM 2667MHz, MX230 2GB

I just updated the newest driver available right now from Intel (not from Dell)

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Someone help me pls

0 Kudos
7 Replies
AlHill
Super User
542 Views

You should be using the drivers provided by Dell.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

DuyDinhHoang
Beginner
540 Views

Yeah. I did use Dell's driver before, but it still didn't work. So I updated the driver with Intel's driver, but it didn't work as well.

AlHill
Super User
532 Views

Dell supposedly tested your laptop with their driver.  If it does not work with their driver, you should be getting support from Dell.

 

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

DuyDinhHoang
Beginner
527 Views

This is my result from SSU

DeividA_Intel
Moderator
477 Views

Hello DuyDinhHoang, 

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please try the following:  



1. Try with the latest Intel driver 30.0.100.9684:

- https://downloadcenter.intel.com/download/30579/Intel-Graphics-Windows-DCH-Drivers


2. Try to disable any antivirus and/or disconnect from the VPN.


3. Try to uninstall and reinstall the Intel® Graphics Command Center (Intel® GCC). Look first at the Microsoft store before uninstalling it.




Best regards,  


Deivid A.  

Intel Customer Support Technician 






















DuyDinhHoang
Beginner
464 Views

Thank you for your help. But when I try to record the video using Intel GCC before working around it, I realize that GCC has started recording! 

At First, I didn't know how, but then I realize that I had just update intel GCC before getting your answer 😃🤣🤣

Seems that my problem has been fixed by updating intel GCC from Microsoft Store.

Thank you again. Have a great day

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DeividA_Intel
Moderator
449 Views

Hello DuyDinhHoang, 



Thanks for the update.



I am glad to hear that you were able to fix the issue by updating the Intel® Graphics Command Center (Intel® GCC) and that now it is working as expected.


I will proceed to close this thread, but if you need further assistance with our products do not hesitate to open a new thread.




Best regards,  


Deivid A.  

Intel Customer Support Technician 


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