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Unstable latest Intel HD 520 driver

RageRax
Beginner
729 Views

Guys, the latest latest driver for Intel HD Graphics 520 is unstable on my Dell Latitude E5470 laptop!

In 50% of all my simple games
0-1 FPS and GPU usage shows 1%. Installed the old version of the driver and the problem disappeared.

0 Kudos
8 Replies
Alberto_R_Intel
Moderator
702 Views

RageRax, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new computer?

When did you purchase it?

Were the games working fine before with an Intel® driver installed on this same machine?

Did you make any recent hardware/software changes besides upgrading the graphics driver that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


RageRax
Beginner
682 Views

1. No, this is an old i5-6300u computer.
2. I bought it a long time ago, about 5 years ago.
3. Yes, I just did not update to the latest drivers for a long time, everything worked fine. But updated and stopped working normally.
4. I did not contribute anything extra. Installed clean, official, licensed Windows 10 Pro.

 
Now the driver is version 26.20.100.7985. If you install newer drivers, problems begin in games.
 
 
Alberto_R_Intel
Moderator
676 Views

RageRax, Thank you very much for providing that information and the SSU report.


According to the information shown in the SSU document, we can confirm, as you mentioned, that the driver version currently installed on your computer is 26.20.100.7985, provided by Intel®:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?


Just to let you know, the Intel® graphics drivers are generic, meaning they might or might not work with your specific system. For that reason, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked on Dell's website and the latest graphics driver they have available is version 27.20.100.9664, A11. Please try a clean installation of that driver following the instructions in the links below:

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=6gp36&oscode=wt64a&productco... 

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


Also, we suggest to get in contact directly with Dell support in order to verify that the latest BIOS version is currently installed on your device or, if necessary, to gather the instructions on how to do that:

https://www.dell.com/support/home/en-us


Regards,

Albert R.


Intel Customer Support Technician



Alberto_R_Intel
Moderator
651 Views

Hello RageRax, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


RageRax
Beginner
648 Views

Thank you very much for your help. I did not know that there are universal drivers and there are specialized ones from the manufacturer. Today I will try to update the driver from Dell.

Alberto_R_Intel
Moderator
631 Views

RageRax, You are very welcome, thank you very much for letting us know those updates.


"Today I will try to update the driver from Dell.", Perfect, take your time to do the tests, those drivers should work with no problems since they were validated by Dell.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
615 Views

Hello RageRax, I just wanted to check if you were able to install the drivers from Dell and if you still need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
529 Views

Hello RageRax, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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