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Update Installation issue with Intel HD Graphics

efemeris
Beginner
1,489 Views

Hello,

I have Intel HD Graphic Driver version 10.18.10.5161 of 08.06.2020 installed. Recently I got an update notification from Intel Support Assistant. I installed the update, however I'm still getting the notification that an update is still available. I'm also not sure that the driver functions properly. Can you please check the issue?Thank you in advance for your help.

 

Here are some screenshots of the driver

Update notificationUpdate notificationDriver details 1Driver details 1Driver details 2Driver details 2Driver details 3Driver details 3Driver detailsDriver details

0 Kudos
1 Solution
JosueO_Intel
Moderator
1,058 Views

Hello efemeris,


We are glad to hear that the issue with Intel® DSA has been solved. 


Regarding your inquiries about the driver and the graphics card, it is important for you to know that the Intel HD Graphics 4400 is discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.  


https://www.intel.com/content/www/us/en/support/discontinued-products.html


Hope this information is useful, in case you have further concerns, please create a new thread as this one will no longer be monitored by Intel.


Regards,

 

Josue O.  

Intel Customer Support Technician



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16 Replies
Soumya_M_Intel
Moderator
1,461 Views

Hi efemeris,


Thanks for posting your concern on the forum. Since your query is related to the Intel® Graphics Drivers, we are moving this topic to the 'Graphics' community for further assistance.


Have a nice day ahead.


Regards,

Soumya


efemeris
Beginner
1,419 Views

ok, thank you.

have a good weekend.

DeividA_Intel
Moderator
1,394 Views

Hello efemeris,  

  


Thank you for posting on the Intel® communities.   



In order to better assist you, try to provide the following:  



1. If you want, you can hide the notification:

- https://www.intel.com/content/www/us/en/support/articles/000056698/software/software-applications.ht...

2. Try to perform a clean install of the tool:

- Uninstaller: https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.ht...

- Tool: https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html

3. We recommend always using the drivers from the laptop manufacturer first.



Also, bear in mind that your Intel HD Graphics 4400 is discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. 





Regards,  


Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
1,380 Views

Hello efemeris,  


  


Were you able to check the previous post? Please let me know if you need more assistance for the Intel® Driver & Support Assistant.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


efemeris
Beginner
1,368 Views

Hello,

 

I apologize for the late reply. I already contacted HP support and got a very lame answer without any support for driver issue. See here https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Intel-HD-Graphic-Driver-Update-Issue/...

 

I tried to re-install the driver which hasn't fixed any issues. I have the feeling that the driver didn't migrate as it should. But, as you can see, HP support doesn't reply on my question about the driver. I don't know what to do about. (Also I cannot afford a new laptop right now)

DeividA_Intel
Moderator
1,357 Views

Hello efemeris, 



I will check further the behavior of the Intel® Driver & Support Assistant (Intel® DSA), and for that, I would appreciate it if you help me with the following information:



1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer:  https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  


2. Were you able to uninstall and reinstall the Intel® Driver & Support Assistant (Intel® DSA)?

3. Provide the logs of the Intel® Driver & Support Assistant (Intel® DSA):

disk > view> hidden items>program data>intel> idsa> copy file>desktop>paste>send to> ZIP> attached to your post




Regards,  


Deivid A.  

Intel Customer Support Technician  


efemeris
Beginner
1,346 Views

Hello Deivid,

 

yes I was able to re-install Intel DSA. The update notification is still there (see attached pdf file. I've made also an SSU scan. You can find it in the attachment as well.

 

Kind regards,

efemeris

DeividA_Intel
Moderator
1,342 Views

Hello efemeris, 

 


Thank you for the information provided 

 


I will proceed to check the issue internally and post back soon with more details. 


  

Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
1,333 Views

Hello efemeris, 



In order to continue I will need the following:


1. Provide the logs from Intel® Driver & Support Assistant (Intel® DSA) located at " C:\ProgramData\Intel\DSA"

- disk > view> hidden items>program data>intel> idsa> copy file>desktop>paste>send to> ZIP> attached to your post

2. Can you take a picture of the tab for the Intel HD Graphics in the Intel® Driver & Support Assistant (Intel® DSA)and attach the picture?




Regards,    


Deivid A.  

Intel Customer Support Technician  


efemeris
Beginner
1,306 Views

Hello Deivid

 

attached you will find requested files.

 

Kind regards,

efemeris

DeividA_Intel
Moderator
1,243 Views

Hello efemeris, 



Thanks for the logs and pictures provided, I will continue with the research and as soon as I have any details I will let you know.




Regards,   


Deivid A. 

Intel Customer Support Technician 


efemeris
Beginner
1,228 Views

Hello Deivid,

 

thank you for the update.

 

Kind regards,

efemeris

DeividA_Intel
Moderator
1,126 Views

Hello efemeris, 



I would like to inform you that this issue was fixed, please try to run the scan again and check the results.


If the issue persists you can try the following:


1. Click on "Refresh Results" on the left side.

2. Perform a clean installation of the Intel® Driver & Support Assistant (Intel® DSA):

- Uninstaller: https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.ht...

- Tool: https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html



Regards,  


Deivid A. 

Intel Customer Support Technician 


efemeris
Beginner
1,100 Views

Hello Deivid

 

thank you kindly for fixing the issue. I have noticed that I no longer receive update notification. I have a question regarding driver itself. I'm not sure that it functions properly. I have tried to re-install the driver but I have still issues with DAZ studio that I haven't had before. What can I do about?

JosueO_Intel
Moderator
1,059 Views

Hello efemeris,


We are glad to hear that the issue with Intel® DSA has been solved. 


Regarding your inquiries about the driver and the graphics card, it is important for you to know that the Intel HD Graphics 4400 is discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.  


https://www.intel.com/content/www/us/en/support/discontinued-products.html


Hope this information is useful, in case you have further concerns, please create a new thread as this one will no longer be monitored by Intel.


Regards,

 

Josue O.  

Intel Customer Support Technician



efemeris
Beginner
1,011 Views

Thank you very much Josue. I will check out the support forums.

You guys have been very helpful and supportive.

 

Wishing you a very merry Christmas time and all the best in 2022.

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