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Update problem, no download possible

Rolli17
Beginner
222 Views
Hello, I was recommended by ArpanB_intel to ask here. I have the problem that I cannot download an update called Intel® Graphics - Windows® 10 & Windows 11 * DCH drivers. It always stays at 0%. I've already tried all the tips: disable the firewall, clean up the browser, clear the cache, try other browsers, etc. Nothing helped. I also installed certificates sent by ArpanB_Intel, without improvement. I have the same problem with two other updates: Intel® Wireless Bluetooth® for Windows® 10, Intel® Killer Performance Suite. But I should ask in the forum https://community.intel.com/t5/Wireless/bd-p/wireless. Do any of you have any advice?
Thanks in advance
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3 Replies
Alberto_R_Intel
Moderator
199 Views

Rolli17, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Is there any particular reason why you need to install the graphics driver?

Were you able to install drivers before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



Rolli17
Beginner
192 Views
Hello, thank you for taking care of my problem. So the model of the mainboard is PB50_70RF, RD, RC and it is a laptop named XMG_PRO15_17_XPR15_17M19. This laptop is now 2 years old as of December. The reason why I want to install this update should be obvious, you should always keep drivers etc. up to date or not? I was able to download and install the updates / drivers before without any problems, so the problem had only started with the 3 updates specified so far. Deliberate changes to hardware or software were not made, of course there were new updates for Windows in the meantime. I already had a suspicion that this could possibly be the cause, which I had also told my colleague Arpan_B. However, no further attention was paid to this. I work with Windows10 Pro 64bit. I only work at home with my laptop, which is only connected via a LAN cable. I am enclosing the SSU report. It would finally be a relief if they could discover the problem. Thank you in advance for your efforts.
 Until then...
Alberto_R_Intel
Moderator
179 Views

Hello Rolli17, You are very welcome, thank you very much for providing that information and the report.

 

Based on the information showing in the report, the graphics driver version currently installed on your computer is 27.20.100.9316.

 

Just to let you know, the Intel® Graphics drivers are generic, meaning they might or might not work with your platform. For that reason, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific machine, that should be the proper driver for your system.

 

I looked in XMG's website and the and I can see that they have a specific VGA Intel® driver for download, the version of it is not showing, but that is the driver version tested and validated by XMG and the latest one provided by them. Since there are no graphics problems with the laptop, if you need to keep the graphics drivers up to date, that will be the one you need to install. In the links below you will find the instructions on how to do a clean installation of that driver and the link to download it:

https://download.schenker-tech.de/package/xmg-pro-e21-xpr15e21-xpr17e21/

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

 

We also recommend to get in contact directly with XMG to confirm that the latest BIOS version is currently installed on your system or to gather the instructions on how to do that. Also, to make sure which is the latest graphics driver version they released to make sure it is the one currently running in your device or if they have a newer one for you to install:

https://www.xmg.gg/en/kontakt

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

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