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intel xe graphics crashes on several apps using aug 20th beta driver

rainstared
Beginner
277 Views

Unhandled exception: c0000005
Date/Time: 2021-08-31, 12:47:11
Fault address: 7FFDF135F15E (c:\windows\system32\driverstore\filerepository\iigd_dch.inf_amd64_9eaf9c99f0bc752e\igd10iumd64.dll)
libobs version: 27.0.1 (64-bit)
Windows version: 10.0 build 19042 (release: 2009; revision: 844; 64-bit)
CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz


Thread 18E0: libobs: graphics thread (Crashed)
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
000000F291EFE360 00007FFDF135F15E 000002DBE9CB1A00 00007FFDF147EA82 000002DBF3B39980 000002DBE9CB1A00 igd10iumd64.dll!0x7ffdf135f15e
000000F291EFEAA0 00007FFDF14205C8 0000000000000001 0000000000000000 00007FFDF1DEB6C0 000002DBE9CB19F0 igd10iumd64.dll!0x7ffdf14205c8
000000F291EFEAE0 00007FFDF1402810 00007FFDF1DEF6C0 0000000000000000 0000000000000000 0000000000000000 igd10iumd64.dll!0x7ffdf1402810
000000F291EFEB10 00007FFDF12FED41 000002DBE9CB19F0 000002DBE9CB19F0 0000000000000004 0000000000000005 igd10iumd64.dll!0x7ffdf12fed41
000000F291EFEFD0 00007FFDF12E8360 000002DBE9CB19F0 000002DBE9C41040 0000000000000004 000002DBF50F0101 igd10iumd64.dll!0x7ffdf12e8360
000000F291EFF040 00007FFDE5DFD04A 000002DBE9C41040 000002DB8EF96B20 000002DBE83A82A0 0000000000000000 libobs-d3d11.dll!device_draw+0x15a

 

 

i'll leave it to the intel engineers to figure out what's going on here.

This log alone should be sufficient for them, and if it isnt then i think intel isnt worth it

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7 Replies
AndrewG_Intel
Moderator
254 Views

Hello @rainstared

Thank you for posting on the Intel® communities and for the information from the log.


However, we would need you to provide us with additional information in order to check better this behavior. Please kindly provide us with the following details:


1- Did the computer work fine before or are you experiencing this issue since the first day that you have the device?

2- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the issue started? (For instance, Windows®, driver, BIOS, or software updates?)

3- What are the apps that experience the crashes (app's name, version, etc.) and when does the issue occur? (for instance, when launching the app, when doing any special task, randomly after some time/normal use, etc.).

4- Please provide detailed step-by-step instructions for replication purposes in case we may try to reproduce the behavior in our lab.

5-Report for Intel® Graphics Drivers following the steps on the link. 


6- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


rainstared
Beginner
239 Views

several games also just dont launch so yea this is not just me this is extremely poor driver design

 

even after reverting to a stable driver i get blue screen of death several times a day when trying to run multiple different h264/5 based streaming/conferencing services at the same time.. and this is an issue with the qualcomm implementation of hevc too where snapdragon systems also bluescreen out intermittently

AndrewG_Intel
Moderator
222 Views

Hello rainstared

Thank you very much for your response and for the details provided, we really appreciate it.


However, it seems that we are missing some information requested in our previous post. This information is useful so we can understand better the environment, the apps involved in the behavior, and the steps necessary in case we try to test this in our lab.


Could you please kindly provide us with the following details?

1- Examples of the specific apps and/or "streaming/conferencing services" that experience the crashes (app's name, version, etc.) 

2- Detailed step-by-step instructions for replication purposes.

3- Blue Screen of Death (BSOD) error code(s) or BSOD error messages:

4-Report for Intel® Graphics Drivers following the steps on the link. 


5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
201 Views

Hello rainstared

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back.


Best regards,

Andrew G.

Intel Customer Support Technician


rainstared
Beginner
186 Views

I reviewed it but was unable to develop additional information beyond system reports, which are innocuous.
I am using an intel NUC 11 based ASUSrock NUC 11 system with all intel components.
There should not be any challenge replicating my results.
Try running psychonauts 2. or myst(the GOG) although it works after the windows graphic detection delay is patched out of the registry.

Plenty of other DX12 applications fail to work properly.

AndrewG_Intel
Moderator
164 Views

Hello rainstared

Thank you for your response.


The information requested, questions, and/or reports are important and helpful for us to properly understand better the behavior, the environment, and to try to provide the most accurate assistance.


In this scenario, what we can recommend is trying to perform a Clean Installation of Intel® Graphics Drivers in Windows* using the Intel® Graphics DHC driver Version: 30.0.100.9864 (Latest). During the process, please make sure all steps are followed, including disconnecting from the Internet and making sure you get to the Microsoft Basic Display Adapter before trying to install the graphics driver. Feel free to share details about the outcome of the steps.


If the behavior persists, we would suggest trying the customized drivers provided by your computer manufacturer (OEM) ASUS*.

It is worth mentioning that the driver or software for your Intel® component might have been changed or replaced by the computer manufacturer (OEM). OEM drivers are handpicked and include customized features and solutions to platform-specific issues.  For this reason, we recommend the installation of the drivers provided by the manufacturer to avoid any potential impact caused by loading non-customized drivers. 

Since we are unable to determine the specific model of the computer, we kindly recommend consulting with your OEM for the recommended drivers for your system.


If the behavior persists even after testing both drivers from Intel® and ASUS*, our recommendation is to report this directly to ASUS* Support for further assistance and debugging.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
141 Views

Hello rainstared

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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