Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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Update problem

fokrulcu
Novice
1,970 Views

Your system have a driver that is locked to manufacturer specifications. Please try downloading the latest driver from manufacturer`s website to update " How can I solve that? Thanks

0 Kudos
3 Replies
AlHill
Super User
1,965 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

fokrulcu
Novice
1,906 Views

2021/10/13 14:19:02.663|INFO|Logging started on 2021/10/13 14:19:02.529 ||
2021/10/13 14:19:02.786|INFO|Installer version: 1.0.496.0 ||
2021/10/13 14:19:02.786|INFO|The application has been launched with the parameters: NULL ||
2021/10/13 14:19:02.786|INFO|Language of the user interface: [en-US]. ||
2021/10/13 14:19:02.799|INFO|Operating system specification: Microsoft Windows NT 10.0.19042.0 ||
2021/10/13 14:19:04.283|INFO|CPU base clock: 2701Mhz. ||
2021/10/13 14:19:04.283|INFO|Test Signing: OFF. ||
2021/10/13 14:19:04.283|INFO|Windows Media Player status: Installed ||
2021/10/13 14:19:05.186|INFO|Benchmark test result: 786.7262 milliseconds (0.7867262 sec). ||
2021/10/13 14:19:14.698|INFO|No Unknown PCI devices were found. ||
2021/10/13 14:19:14.726|INFO|

List of Graphics and Other Devices in Device Manager:{
{
Device detected: Intel(R) HD Graphics 620
Version: 24.20.100.6286
Device Instance Path: PCI\VEN_8086&DEV_5916&SUBSYS_10941025&REV_02\3&11583659&0&10
Device manufacturer: Intel Corporation
}} ||
2021/10/13 14:19:23.683|INFO|

Found Graphics and Other devices with matching INF files:
{
{
Device
{
Device name: Intel(R) HD Graphics 620
Device instance path: PCI\VEN_8086&DEV_5916&SUBSYS_10941025&REV_02\3&11583659&0&10
Device manufacturer: Intel Corporation
}
Matching Driver Store INF:
{
INF file path: "C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_587befb80671fb38\igdlh64.inf"
INF file version: "24.20.100.6286"
Matching models entry for device: "Intel(R) HD Graphics 620 = iKBLD_w10_DS,PCI\VEN_8086&DEV_5916&SUBSYS_10941025"
}
Matching Installer INF:
{
INF file path: "C:\ProgramData\Package Cache\11664338563BA6C20909D6CCEE54515D0580F57D\Graphics\iigd_dch.inf"
INF file version: "30.0.100.9864"
Matching models entry for device: "Intel(R) HD Graphics 620 = iKBLD_w10_DS,PCI\VEN_8086&DEV_5916"
}
}
}
||
2021/10/13 14:19:23.697|INFO|No Unknown PCI devices were found. ||
2021/10/13 14:19:23.994|INFO|

Found Intel Audio and Other devices with installer matching INF files:
{
{
Device
{
Device name: Intel(R) Display Audio
Device instance path: HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&37380CD4&0&0201
Device manufacturer: Intel(R) Corporation
}
Matching Driver Store INF:
{
INF file path: "C:\Windows\System32\DriverStore\FileRepository\intcdaud.inf_amd64_3b876fb0bfb3390a\intcdaud.inf"
INF file version: "10.25.0.10"
Matching models entry for device: "Intel(R) Display Audio = IntcAudModel,HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_280B"
}
Matching Installer INF:
{
INF file path: "C:\ProgramData\Package Cache\11664338563BA6C20909D6CCEE54515D0580F57D\Graphics\DisplayAudio\10.27\IntcDAud.inf"
INF file version: "10.27.0.10"
Matching models entry for device: "Intel(R) Display Audio = IntcAudModel,HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_280B"
}
}
}
||
2021/10/13 14:34:42.275|INFO|Checking if any device needs reboot. ||
2021/10/13 14:34:42.304|INFO|Checking if any device needs reboot has been successfully completed. ||
2021/10/13 14:34:42.317|INFO|Checking how much space needs the specified .INF file. Path = C:\ProgramData\Package Cache\11664338563BA6C20909D6CCEE54515D0580F57D\Graphics\iigd_dch.inf ||
2021/10/13 14:34:42.457|INFO|Checking how much disk space needs the specified .INF file has completed. ||
2021/10/13 14:34:42.457|INFO|Checking the amount of free space on the system disk has begun. ||
2021/10/13 14:34:42.457|INFO|Checking the amount of free space on the system drive was successful. ||
2021/10/13 14:34:42.457|WARN|The specified devices don't need any additional space for installation. ||
2021/10/13 14:34:42.472|INFO|Checking types of the driver for device. ||
2021/10/13 14:34:42.485|INFO|Checking types of the driver has been successfully completed. ||
2021/10/13 14:34:42.502|INFO|Checking legacy 4ID to DCH 2ID protection. ||
2021/10/13 14:34:42.502|ERROR|At least on one device is try to install 2ID DCH driver on 4ID legacy driver. Device name = "Intel(R) HD Graphics 620". ||

n_scott_pearson
Super User Retired Employee
1,936 Views

On laptops, it is very common for vendors to customize the Intel graphics driver in order to support unique features of the laptop. This can be simple things like a brightness control button for the integrated screen or complex things like support for switching between dual graphics solutions (Intel plus NVIDIA, Intel plus AMD, etc.). Intel's generic graphics driver packages will not install on a system whose current graphics driver package includes any customizations. In general, where this is the case, you should only get your graphics driver updates from your laptop vendor.

If you really, really want to install an Intel generic graphics driver package -- and you understand that, by doing so, the vendor customizations will be lost and the system may not work properly as a result -- there is a way to do so. The process is fairly simple:

  1. Download - but do not install just yet - the desired graphics driver installation package from the Intel site.
  2. Disconnect the laptop from the Internet. Unplug Ethernet cable and/or disable Wireless. Note that Wireless should be disabled in such a way that reboots can occur without it automatically re-enabling.
  3. Uninstall the existing Intel Display driver. From Device Manager, click on the Display Adapters section, right-click on the entry for the Intel Graphics adapter and then select Uninstall Device. Select (checkmark) to Delete the driver software for this device and then click on the Uninstall button.
  4. Once this completes, reboot the system, keeping Internet access disconnected.
  5. Install the graphics driver package you downloaded in Step 1.
  6. Reboot the system.
  7. Reconnect Internet access.
  8. Test.

Hope this helps,

...S

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