Update switched my main display as my external and vice versa Settings don't work.

[Kitty26]

Did the latest update and now my external screen thinks it is my internal screen.  FUBAR  Extended displays and the mouse wouldn't go back to my internal screen.  FUBAR!

[Kitty26]

I am getting the message that the Internal Display is not connected to an Intel Graphics product.  WHAT?  "Please connect the display to the Intel Graphics product to configure Intel supported display features.  HOW THE HECK DO I DO THAT.  NO INSTRUCTION.  THIS LAST UPDATE REALLY SCREWED UP MY LAPTOP WITH AN HDMI CONNECTED 37" SONY TV.  THE WHOLE THING IS REVERSED AND THE WINDOWS SETTING WON'T CHANGE IT.  INTEL HAS TO FIX THIS  WHAT A NIGHTMARE!

[nathn34]

Yeah, this kind of thing can happen after a Windows update — display mapping sometimes gets flipped or Windows reassigns the “main” display incorrectly.

A few things you can try in order:

Go to Settings → System → Display and click “Identify” first, just to confirm which screen is which.

Then manually set the correct one as main: select your internal display → tick “Make this my main display”.

If the mouse is stuck behaving weirdly, unplug/replug the external monitor and press Win + P and select “PC screen only”, then switch back to Extend.

Also check Display Adapter settings → multiple displays, sometimes Windows keeps an old layout saved and you may need to reset arrangement by dragging screens again.

If it still refuses to behave, a quick workaround that often helps is:

Disconnect external monitor

Restart PC

Connect external monitor again after login

Not sure if this applies in your case, but sometimes GPU driver updates also mess up multi-monitor profiles.

Are you using HDMI, DisplayPort, or a USB docking station for the external screen?

[Kitty26]

Thank you for your help. When I tried to switch the locations it hung up my mouse on only the external monitor (it thought it was my main) and I was freaking out.  I use a USB mouse, and tried to use the mousse on the yoga but it wouldn't even show up.  I tried unplugging the external monitor, and restarting but that didn't work either.  It had all my shortcuts on my desktop on the external, and somehow I got them back on my internal screen.  I will try some of your suggestions again.  I've got a support call into Intel, we will see if they can get it straightened out.   I've never seen computers so screwed up.  I've been using them for 50 years, since punch cards.  Windows 11 Stinks! 

[Kitty26]

I'm using an HDMI port to the 37" Sony TV.  I keep trying the unplug the External HDMI plug, and I even shut down completely and it still doesn't recognize the internal as my main screen.  I unchecked all the Remember's in the display page.  It just wont' revert back.  ARG! 

[Kitty26]

I tried the switching of the monitors before by dragging and that is when my mouse wouldn't crossover with extend back to the internal screen.  So I am afraid to do that again.  I'm not sure How I got it back.  I'm trying everything. 

[Ramgound_Intel]

Hello Kitty26,

I understand how frustrating this must be, and I’m here to help you get this sorted out.

From what you’ve described (external HDMI TV being detected as primary, mouse getting “stuck,” and the message about the internal display not being connected to an Intel Graphics product), this looks like a display mapping / driver-level configuration issue after a graphics or Windows update rather than a hardware failure.

To properly isolate this, I’d like to ask a few quick questions:

• What is your laptop model (exact make and model)?
• Which graphics driver version is currently installed?
• Did this issue start immediately after a Windows update or Intel graphics driver update?
• When you disconnect the HDMI cable completely and reboot, does the internal display work normally?
• Are you using any docking station or USB display adapter, or is it direct HDMI from the laptop?
• Does pressing Windows + Ctrl + Shift + B (graphics reset shortcut) change anything when the issue happens?

To assist you further, I kindly request you to provide the following detail: SSU (System Support Utility) report

You can download the SSU tool using the link below:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Please note: While generating the SSU report, kindly uncheck the “Networking” option.

Feel free to respond to this email if you have any further questions and we will be more than happy to assist you accordingly.

We look forward to your response so we can assist you further.

Best Regards,

Ramgound

Intel Customer Support Technician

[Kitty26]

I got help from Intel Support, but he couldn't fix it.  It is Microsoft's fault.  Found an article from PC World.  At the end of the article, it states that Microsoft will send an update with a fix.  The problem I am having is with the scaling.  It thinks my internal monitor is a large 32 inch screen (that is really my sony TV external monitor), and vice versa. 

[Ramgound_Intel]

Hello Kitty26,

Thank you for your response and for sharing the article reference.

I would like to clarify that the previous recommendation was provided by fellow community contributor. However, I’m sorry to hear that the suggested steps did not resolve the issue.

We understand the issue you are facing with display scaling, where the internal display is being incorrectly identified as the external Sony TV and vice versa. Based on your description, this appears to be related to Windows display configuration and scaling behavior.

If you require further assistance in troubleshooting this issue, please let us know—we will be happy to support you.

To proceed with a more detailed investigation, we kindly request you to provide an SSU (System Support Utility) report.

You can download the SSU tool from the link below:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Please ensure that the “Networking” option is unchecked while generating the SSU report.

Feel free to reach out if you have any further questions. We will be glad to assist you further.

Thank you for your patience and understanding.

Best Regards,

Ramgound

Intel Customer Support Technician

[Ramgound_Intel]

Hello Kitty26,

I hope you are doing well.

I am following up regarding our previous request for the SSU (System Support Utility) report related to the display scaling issue you are experiencing.

At your convenience, please share the SSU report so we can continue with a more detailed investigation and assist you further in resolving the issue.

If you have already generated the report or need any assistance with the steps, please let us know and we will be happy to help.

Thank you for your time and cooperation. We look forward to your response.

Best Regards,

Ramgound

Intel Customer Support Technician

[Kitty26]

I could not find a report on my laptop.  I didn't have the SSU on my laptop at the time of the support. But to let you know, it isn't an Intel problem  It is a Microsoft Scaling problem with a recent update.  Microsoft is suppose to fix the problem,  cough cough!. 

Thank you for your concern. 

[Ramgound_Intel]

Hello Kitty26,

Thank you for the update and for sharing the details with us.

We understand that the issue appears to be related to a recent Microsoft scaling update. In this case, we kindly recommend reaching out to Microsoft Support for further assistance regarding the issue.

If you need any assistance from our end in the future, please feel free to let us know. We will be happy to help.

I appreciate your understanding and co-operation throughout the process.

Best Regards,

Ramgound

Intel Customer Support Technician