Update switched my main display as my external and vice versa Settings don't work.

[Kitty26]

Did the latest update and now my external screen thinks it is my internal screen.  FUBAR  Extended displays and the mouse wouldn't go back to my internal screen.  FUBAR!

[Kitty26]

I am getting the message that the Internal Display is not connected to an Intel Graphics product.  WHAT?  "Please connect the display to the Intel Graphics product to configure Intel supported display features.  HOW THE HECK DO I DO THAT.  NO INSTRUCTION.  THIS LAST UPDATE REALLY SCREWED UP MY LAPTOP WITH AN HDMI CONNECTED 37" SONY TV.  THE WHOLE THING IS REVERSED AND THE WINDOWS SETTING WON'T CHANGE IT.  INTEL HAS TO FIX THIS  WHAT A NIGHTMARE!

[nathn34]

Yeah, this kind of thing can happen after a Windows update — display mapping sometimes gets flipped or Windows reassigns the “main” display incorrectly.

A few things you can try in order:

Go to Settings → System → Display and click “Identify” first, just to confirm which screen is which.

Then manually set the correct one as main: select your internal display → tick “Make this my main display”.

If the mouse is stuck behaving weirdly, unplug/replug the external monitor and press Win + P and select “PC screen only”, then switch back to Extend.

Also check Display Adapter settings → multiple displays, sometimes Windows keeps an old layout saved and you may need to reset arrangement by dragging screens again.

If it still refuses to behave, a quick workaround that often helps is:

Disconnect external monitor

Restart PC

Connect external monitor again after login

Not sure if this applies in your case, but sometimes GPU driver updates also mess up multi-monitor profiles.

Are you using HDMI, DisplayPort, or a USB docking station for the external screen?

[Kitty26]

Thank you for your help. When I tried to switch the locations it hung up my mouse on only the external monitor (it thought it was my main) and I was freaking out.  I use a USB mouse, and tried to use the mousse on the yoga but it wouldn't even show up.  I tried unplugging the external monitor, and restarting but that didn't work either.  It had all my shortcuts on my desktop on the external, and somehow I got them back on my internal screen.  I will try some of your suggestions again.  I've got a support call into Intel, we will see if they can get it straightened out.   I've never seen computers so screwed up.  I've been using them for 50 years, since punch cards.  Windows 11 Stinks! 

[Kitty26]

I'm using an HDMI port to the 37" Sony TV.  I keep trying the unplug the External HDMI plug, and I even shut down completely and it still doesn't recognize the internal as my main screen.  I unchecked all the Remember's in the display page.  It just wont' revert back.  ARG! 

[Kitty26]

I tried the switching of the monitors before by dragging and that is when my mouse wouldn't crossover with extend back to the internal screen.  So I am afraid to do that again.  I'm not sure How I got it back.  I'm trying everything. 

[Ramgound_Intel]

Hello Kitty26,

I understand how frustrating this must be, and I’m here to help you get this sorted out.

From what you’ve described (external HDMI TV being detected as primary, mouse getting “stuck,” and the message about the internal display not being connected to an Intel Graphics product), this looks like a display mapping / driver-level configuration issue after a graphics or Windows update rather than a hardware failure.

To properly isolate this, I’d like to ask a few quick questions:

• What is your laptop model (exact make and model)?
• Which graphics driver version is currently installed?
• Did this issue start immediately after a Windows update or Intel graphics driver update?
• When you disconnect the HDMI cable completely and reboot, does the internal display work normally?
• Are you using any docking station or USB display adapter, or is it direct HDMI from the laptop?
• Does pressing Windows + Ctrl + Shift + B (graphics reset shortcut) change anything when the issue happens?

To assist you further, I kindly request you to provide the following detail: SSU (System Support Utility) report

You can download the SSU tool using the link below:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Please note: While generating the SSU report, kindly uncheck the “Networking” option.

Feel free to respond to this email if you have any further questions and we will be more than happy to assist you accordingly.

We look forward to your response so we can assist you further.

Best Regards,

Ramgound

Intel Customer Support Technician

[Kitty26]

I got help from Intel Support, but he couldn't fix it.  It is Microsoft's fault.  Found an article from PC World.  At the end of the article, it states that Microsoft will send an update with a fix.  The problem I am having is with the scaling.  It thinks my internal monitor is a large 32 inch screen (that is really my sony TV external monitor), and vice versa.