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Updated driver doesn't support 8K

darrindyson
Beginner
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Just installed and updated driver from Microsoft updates, version 31.0.101.5522 on my Samsung laptop.  Once the system was restarted, I was unable to select 7680x2160 as a resolution.  All I could do was 3840x2160 and it looked extremely stretched.  Nothing I did seemed to fix it.  I have a 57" Odessey Samsung monitor, so I know it isn't a hardware issue.

 

The version I had install previously was 31.101.5382.  Clicking on the link for the driver on the Intel® Arc™ & Iris® Xe Graphics - Windows* page now provided version 5534.  That version gave me back the 8K option.

 

Intel says to use the manufacturer's driver, but I don't understand why Microsoft would be dropping down a driver that's limiting functionality.  Seems weird.

 

Anyone else seeing this??

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3 Replies
AlfredoS_Intel
Moderator
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Hi Darrindyson,


Thank you for posting in our Intel® Communities Page.


It can be perplexing to experience a disappearance of a certain setting that was working previously. We will work with you to check what is going on.


Please allow us to gather the following:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page, https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

2. Kindly install also the latest driver found on this page. Please check if you will still have an 8k option.

3. Do you know the latest graphics driver version found on your system manufacturer’s website?


We will wait for your response.




Best Regards,

Alfred S

Intel® Customer Support Technician


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AlfredoS_Intel
Moderator
610 Views

Hi Darrindyson,


I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.



Best Regards,

Alfred S

Intel Customer Support Technician


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AlfredoS_Intel
Moderator
562 Views

Hi Darrindyson, 


We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 


We hope for your consideration and understanding on this one.


If you need any additional information, please submit a new question as this thread will no longer being monitored.


Thank you for contacting Intel® and have a great week!



Best Regards,

Alfred S

Intel Customer Support Technician


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