Updated to current drivers monitor frozen

[JorJo]

I have an intel arc 750 and now it keeps freezing at random moments it only refreshes when i turn the monitor off and back on. I uninstalled all graphics drivers and completed a fresh install of drivers.

[Jean_Intel]

Hello JorJo,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

We would like to gather the following information to better assist you:

• Is this issue present since day one?
• Is this the original Graphics card installed on your system?
• Is Resizable BAR enabled?
• What steps have you tried to solve this issue?
• Also, we would like to ask for more system information; please create a system report using the following tools:
•  Intel®️ System Support Utility (Intel®️ SSU) 
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."
• Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards,

Jean O. 

Intel Customer Support Technician

[JorJo]

Is this issue present since day one?
No, it started the day I updated my graphics drivers, ‎06-03-2023.

Is this the original Graphics card installed on your system?
No, I decided to upgrade my system with this GPU back in January.
Is Resizable BAR enabled?
No, my motherboard doesn't have resizable bar.

What steps have you tried to solve this issue?
I uninstalled all graphics drivers and completed a fresh install of drivers still didn't fix it. I uninstalled all graphics drivers and completed a fresh install of
the previous drivers that were stable for me still didnt fix it.

[Jean_Intel]

Hello JorJo,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello JorJo,

Thanks for the information provided.

Since you mentioned having a previous graphics adapter before installing the Intel® Arc™ A750, we recommend you use the DDU tool to eliminate all the driver files leftovers from previous driver versions, including the leftovers from your previous card. Once you run the tool, you should install our latest BETA driver, 31.0.101.4382. Files from earlier installations of drivers can linger on a system which can cause driver updates to not work as expected.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello JorJo,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello JorJo,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.