Updating Drivers Caused Resolution Issues

[Sanicoosix]

I have an MSI Katana laptop I bought a few years back. Recently, I was gifted a 1440p ultrawide monitor. However, it had screen tearing in certain apps and games. I just got the idea of updating the drivers for the IGPU instead of just the main GPU and it did stop some of the tearing. However, this driver update had some impact on the Windows display settings. I no longer have the option for the 3440 x 1440 resolution. Instead, the 2 highest resolutions are 2560 x 1080 (Ultrawide 1080p) and 3840 x 2160 (16:9 4k). This is strange because neither my monitor nor cable support 4k. I understand I could just roll back to the old drivers from 2022, but this would bring back tearing. I need a way to fix my resolution. I tried using some software to force the old EDID to be read while using the new drivers, but I couldn't figure out how to get it to work. I just want some form of solution.

[Mike_Intel]

Hello Sanicoosix,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Was it working fine before?
2. If yes, what was the last change made in the system before the issue started?
3. What is the model of your Graphics controller?
4. What is the model of your processor?
5. For me to review the hardware and the driver installed. Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Sanicoosix,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Sanicoosix,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician