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Updating GPU drivers

M3sh3ll3
Beginner
‎05-13-2026 09:43 AM
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M3sh3ll3_0-1778690544522.png

 

After updating everything I can find, I keep getting this error message when I try to play games.  How can I find this driver and update it.

 

Thanks 

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Mike_Intel
Moderator
‎05-13-2026 05:24 PM
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Hello M3sh3ll3,


Thank you for posting in Intel community Forum.


For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.


  1. What is the model of your Graphics controller?
  2. May I know how you updated the driver?
  3. What is the title of the game that you are playing?
  4. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:


How to get the Intel® System Support Utility Logs on Windows*


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


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