Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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VIDEO ADAPTER

waldir
Beginner
218 Views
Why does INTEL video adapter show up in device manager but not show up in graphic element settings?

 

waldir_0-1637257192158.pngwaldir_1-1637257210406.png

 

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1 Solution
AndrewG_Intel
Moderator
207 Views

Hello @waldir

Thank you for posting on the Intel® communities.


In order to verify the Intel® Product model that you have and provide the proper assistance, please run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Also, please provide more details about the specific issue that you are experiencing or elaborate more about what you are trying to achieve.


Note: Our support is only provided in English. We may not be able to translate the screenshots attached to the thread.

Best regards,

Andrew G.

Intel Customer Support Technician


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3 Replies
AndrewG_Intel
Moderator
208 Views

Hello @waldir

Thank you for posting on the Intel® communities.


In order to verify the Intel® Product model that you have and provide the proper assistance, please run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Also, please provide more details about the specific issue that you are experiencing or elaborate more about what you are trying to achieve.


Note: Our support is only provided in English. We may not be able to translate the screenshots attached to the thread.

Best regards,

Andrew G.

Intel Customer Support Technician


waldir
Beginner
179 Views

resolvido, obrigado.

waldir

AndrewG_Intel
Moderator
154 Views

Hello waldir

Thank you for your response. We understand that the issue has been solved, therefore, we will proceed to close this thread now.

If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


Reply