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c4rnage
Beginner
166 Views

Valorant FPS drop, and screen tearing on Intel UHD G1

I'm facing so many FPS drops, stutters, and screen tearing in VALORANT from past couple of months I tried updating driver version but it just started lagging more. I'm having Intel UHD G1 graphic card which can give me decent amount of FPS but that's not happening lately and screen tearing is quite often the issue now.

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7 Replies
Alberto_R_Intel1
Employee
142 Views

c4rnage, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions please let me know.


Regards,

Albert R.


Intel Customer Support Technician


c4rnage
Beginner
137 Views

Sure, Here you go with the information you asked for. I bought this laptop in August 2020. This FPS drop wasn't an issue before and it was working fine. This issues started in February. No changes were made in hardware/software.

Alberto_R_Intel1
Employee
128 Views

c4rnage, Thank you very much for providing that information.


Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked on HP's website for the model of your computer "HP Laptop 15s-du2xxx" but the site did not show any results with that specific model. 


There is a laptop similar to the one that you have and we can try to do a clean installation of Graphics driver version 27.20.100.8935 Rev.A following the instructions in the link below:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15s-du0000-laptop-pc/26185497/swItemId...

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


If the problem persists after that, then we can try to do a clean installation this time of Intel® Generic Graphics driver version 27.20.100.9316:

https://downloadcenter.intel.com/download/30266/Intel-Graphics-Windows-10-DCH-Drivers


Also, we suggest to get in contact directly with HP to confirm which is the Graphics driver tested and validated by them for your system and to gather the instructions on how to do a BIOS update to the latest version:

https://www.support.hp.com/


Once you get the chance, please let us know the results.


Regards,

Albert R.


Intel Customer Support Technician


c4rnage
Beginner
115 Views

Actually above V27 intel drivers don't really work in VALORANT. It just starts lagging more

 

 

Victor_G_Intel
Moderator
100 Views

Hello c4rnage,

 

Thank you for posting on the Intel® communities.

 

We appreciate the information that you have provided and we would like to share with you the following:

 

Please take into account we have been having some issues with our latest drivers in regards to the performance of the game Valorant,

the information can be found here.

 

Recommendations:

 

Based on the report you provided we would like you to try the following to see if your experience improves:

 

1-Try the problematic game with our recommended settings

 

Valorant

 

2-Test your system by performing a clean installation of our generic graphics driver.

 

Version 8476

 

Notes:

 

  • Driver version 8476 has been reported to work well with the game Valorant.
  • Driver versions 8587 or higher still have current issues with the game Valorant, any new information can be found in the thread located in the article above where the users have been reported the issues.

 

Instructions

 

Note: After you download the driver disconnect from the Internet, so no new drivers are automatically installed by Windows Update while the instructions are been followed.

 

I look forward to hearing from you.

 

Regards,

 

Victor G.

Intel Technical Support Technician 

 

 

c4rnage
Beginner
78 Views

Keeping the settings that you suggested didn't really work. and I'm facing this issues on any driver above v27.

Alberto_R_Intel1
Employee
54 Views

Hello c4rnage, I just received an update on this matter.


In reference to this situation, just to let you know, Intel® has investigated this issue and was unable to reproduce it on multiple system configurations including laptops, NUCs, etc. Most users agree the performance on newer drivers is better when using SSDs vs. Mechanical hard drives so we suggest, if possible, switching to an SSD, or use an older driver until the OEM comes up with a permanent fix for this matter. 


In the link below you will be able to see the main thread regarding this scenario:

https://community.intel.com/t5/Graphics/Valorant-Driver-Compatibility-Issues-UHD-620/m-p/1263701#M95...


Regards,

Albert R.


Intel Customer Support Technician


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