Valorant issue

[HarshB]

I am facing issue playing Valorant. When i start it runs fine but after just a few mins my fps drops to 5-10 and am not able to move and shoot in Valorant.

My laptop specs are- Hp laptop

i5 10th gen

8gb ram 256 gb ssd 1tb hdd

2gb nvidia MX130 graphics card.

i was avle to play for some time in between but since the past month after some update i am not able to play Valorant.

Pls help regarding the same

Thank you

[AlHill]

Sorry to hear that you have a HP laptop.

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

[HarshB]

I have attached the necessary doc.

pls check

[Alberto_R_Intel]

Hello HarshB, I just wanted to check if the problems with the game Valorant persist and if you still need assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[HarshB]

The problem is still there I don't know how to solve.
I was in contact with the riot games.
But their solution did not solve.
So if you could solve any?

[HarshB]

I even tried to take the software back to previous versions but it did not work.

[Alberto_R_Intel]

HarshB, Thank you very much for providing those details and the SSU report.

We are sorry to hear the issue persists, we will do our best to try to find a possible solution for this scenario.

When it comes to games, the first recommendation that we provide is to check the system requirements of the game to make sure your computer complies with them.

Based on the details showing in the SSU report, we can confirm that currently, the graphics driver version installed in your machine is 30.0.100.9805, which is an Intel® driver.

Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

I looked in HP's website and the latest graphics driver version they have available is 27.20.100.8935 Rev.A, please try a clean installation of that driver following the instructions in the links below:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15s-du1000-laptop-pc-series/29159337/model/31594677/swItemId/ob-265386-1

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

If the problem with the FPS persists, then we can try a clean installation, this time of the latest Intel® Generic Graphics driver version 30.0.100.9864:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-10-windows-11-dch-drivers.html

Also, we suggest to get in contact directly with HP to make sure the latest BIOS version is currently installed on your laptop or to gather the instructions on how to do that:

https://support.hp.com/us-en

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello HarshB, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello HarshB, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician