Various errors with intel.graphicssoftware.app

[uhCrypto]

I am receiving these errors in event viewer from Intel.GraphicsSoftware.App as well as an error notification on the shutdown screen when I turn off  my computer coming from Intel Graphic App.

These are a list of the error's I'm receiving during every system startup:

1. {"category":"Igcl","level":"Error","message":"ctlEnumLeds, result=1073741834"}
2. {"category":"Igcl","level":"Error","message":"3rd Party - IGCL ctlEnumLeds - Exception","parameters":{"result":1073741834}}
3. {"category":"Igcl","level":"Error","message":"ctlMemoryGetBandwidth, result=1073741834"}
4. {"category":"Igcl","level":"Error","message":"3rd Party - IGCL ctlMemoryGetBandwidth - Exception"}
5. {"category":"Igcl","level":"Error","message":"ctlMemoryGetBandwidth, result=1073741834"}
6. {"category":"Igcl","level":"Error","message":"3rd Party - IGCL ctlMemoryGetBandwidth - Exception"}

How can I get around fixing these errors?

[BuenoS_Intel]

Hi uhCrypto,

Thank you for contacting us regarding the recurring Intel.GraphicsSoftware.App errors during system startup and shutdown. To help us analyze the issue thoroughly and to provide you with an appropriate resolution, I have a few questions:

1. What graphics hardware are you using (integrated graphics model, discrete Arc graphics card, or both)?
2. If using discrete Intel graphics, what is the specific Arc model?
3. When did the issue starts to occur? or the errors occur during every startup/shutdown, or intermittently?
4. Did you perform a clean installation via DDU?

To better understand your system's configuration, can you kindly try downloading Intel® System Support Utility for Windows* software. After scanning, please save and send the results in your response.

Thank you for your cooperation, and I look forward to hearing from you.

Best regards,

Bueno S.

Intel Customer Support Technician

[uhCrypto]

Hello,

Thanks for your response.

1. I am only using an Nvidia graphics card.
2. N/A
3. The errors occur on every startup but the error notification on shutdown happens intermittently.
4. I have not perform a clean installation via DDU.

I have attached the results of the Intel System Support Utility.

[BuenoS_Intel · Accepted solution]

Hi uhCrypto,

Thank you for your response and for providing the Intel System Support Utility results. I notice a few points that need clarification and additional steps to help resolve your issue:

1. Could you please run another Intel® System Support Utility for Windows* scan and ensure that you select "everything" during the scan? This will provide us with a more comprehensive system analysis that may reveal additional details about the configuration and potential conflicts.
2. Please perform a clean driver installation using DDU.
3. Please try installing our latest Graphics Driver version 32.0.101.8531, Intel® Arc™ Graphics - Windows*, if you haven't already, or confirm that this is indeed the version you're currently running.

Your feedback will greatly assist us in continuing our investigation and identifying the next steps. If you are unable to complete the recommended steps today, please feel free to provide an update whenever you are able.

Thank you again for your time and cooperation. I look forward to your response.

Best regards,

Bueno S.

Intel Customer Support Technician

[BuenoS_Intel]

Hi uhCrypto,

I hope you are doing well. I would like to kindly follow up regarding my previous recommendation and check if there have been any updates at your convenience.

Please feel free to let me know if you need any clarification from my side. I would be happy to assist.

Thank you very much, and I look forward to your response.

Best regards,

Bueno S.

Intel Customer Support Technician

[uhCrypto]

Hi Bueno,

After following your instructions of performing a clean driver installation using DDU and then installing the latest graphic driver from the link you provided has fixed the issue.

Thanks for your help!

[BuenoS_Intel]

Hi uhCrypto,

That's wonderful news! I'm so glad to hear that performing the clean driver installation using DDU and installing the latest graphics driver has successfully resolved your issue.

Thank you for taking the time to follow the troubleshooting steps and for confirming that the solution worked. Your feedback is very valuable to us.

Since the issue has been resolved, I will now close this thread. If you require further assistance, please submit a new request, as this thread will no longer be monitored.

Thanks again, and I'm glad we could get this sorted out for you!

Best regards,

Bueno S.

Intel Customer Support Technician