Video playback causes screen flicker after latest Windows update

[Bob36]

Lenovo Thinkpad

Intel Iris Xe Graphics - Driver Version: 32.0.101.5972

Windows: Windows 11 Pro - 24H2 26100.3194

Screen flickering to black occurs mostly commonly when playing video in browsers (Chrome and Firefox) but happens at other times as well for example just opening a browser of the Lenovo update utilities.

[RandyT_Intel]

Hi Bob36,

Please try the following recommendations below on How to Fix a Flickering Screen with Intel® Graphics.

If the flickering started after a change in configuration, software installation, update, etc., undo those changes and check if the issue occurs again. This will help isolate the root cause.

• Update the Intel graphics driver:
  • For a laptop: Check with the manufacturer to install recommended drivers on your system. If this does not solve the issue, perform a Clean Installation of the Intel Graphics driver.

Additional Troubleshooting:

• For laptops: Disable the Panel Self Refresh setting in the Intel Graphics Command Center by following the steps in How to Enable and Disable Panel Self Refresh.

1. On your IGCC program, click Displays and lower the resolution to the next setting.
2. Change the refresh rate to a lower setting.
3. Put the system on full power.
1. Disable Desktop Window Manager:
   1. Access the Power User menu by right-clicking the Windows taskbar icon.
   2. Select Run.
   3. Type services.msc into the Run dialog box.
   4. Locate Desktop Window Manager Session Manager.
   5. Right-click it and select Stop.
   6. Right-click Desktop Window Manager Session Manager again.
   7. Select Properties.
   8. Under the General tab, modify the start-up type to Disabled.
   1. Press OK.

• If you do not have access to the Intel Graphics Command Center, you can change the refresh rate to a lower setting using Windows Advance Display Settings

1. Right-click the desktop screen and select display settings
2. Scroll down and press on Advance Display Settings
3. Choose a native built-in display monitor (If laptop)
4. Under Refresh rate, Change the refresh rate to a lower setting.
1. Disable Desktop Window Manager:
   1. Access the Power User menu by right-clicking the Windows taskbar icon.
   2. Select Run.
   3. Type services.msc into the Run dialog box.
   4. Locate Desktop Window Manager Session Manager.
   5. Right-click it and select Stop.
   6. Right-click Desktop Window Manager Session Manager again.
   7. Select Properties.
   8. Under the General tab, modify the start-up type to Disabled.
2. Press OK.

Let me know if this works on your end.

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi Bob36,

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Randy T.

Intel Customer Support Technician

[Bob36]

The flickering is still happening.  I updated the Lenovo bios, and it stopped for a few days and it started happening again.

[RandyT_Intel]

Hi Bob36,

Is this issue also occurring when using an external monitor, or does it only happen on the laptop's display? Please try isolating the problem by connecting an external monitor. If the issue does not appear on the external monitor, it suggests a potential conflict with the operating system or the graphics driver installation. In this case, we should perform a clean installation of the graphics driver and obtain the OEM driver from Lenovo to avoid compatibility issues.

Randy T.

Intel Customer Support Technician

[Bob36 · Accepted solution]

It's no longer happening after I updated to the latest intel driver.  I think it was just happening on the laptop screen.

[RandyT_Intel]

Hi Bob36,

I'm glad to hear that updating to the latest Intel driver resolved the issue for you! If you encounter any more problems or need further assistance in the future, please don't hesitate to submit a new support ticket. We're here to help with any issues you might face.

Randy T.

Intel Customer Support Technician