Video problems has came with windows 10 update

[GAlti]

Hi,

After Windows 10 update, I started to face with video playing problems on some of web sites and especially on videos I used in my powerpoint presentations. When I checked the situation from Intel Graphics Device Panel I saw that the hardware my Sony Viao has can only support the Directx up to 11.1 but DirectX 12 has came with Windows Update and I suppose that the problem has born because of that reason.

I am also sending a prt sc of my video screen test panel at below.

Can you please help me to solve this problem?

Model: Intel (R) HD Graphics

PC: Sony VAIO Flip 14"

Thanks a lot.

G.Altinbas

[IUman]

Hello Centiend,

Thank you for joining the Intel communities.

I will need more information, please reply with the graphics report.

Go to Intel® Graphics and Control Panel > Options > information Center > Save.

Also, I will appreciate if you can post the msinfo32.

1. Please press Windows Key + R to open the Run Menu
2. Type msinfo32 and click OK
3. While viewing the System Summary node go to File then Save (Please do not use Export)
4. Save your MSINFO32 report as msinfo32.nfo on your desktop for easy access and then you can post it here.

Best regards,

Ivan

[GAlti]

Hi Ivan,

Thanks for your reply.

Here are the docs you requested from me;

http://we.tl/nZrVnQeLyM http://we.tl/nZrVnQeLyM

Thanks again.

[IUman]

Please try the following driver and let me know if you help you solving the problem

https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]

[GAlti]

Hi Ivan,

Please accept my deepest thanks, It works well now. The problem has gone.

Thanks again.

[IUman]

Hi Centiend,

I'm glad that your issue has been resolved, did the issue was resolved because you installed the driver I provided above or you found a way to solve your problem?

Best regards,

Ivan

[GAlti]

Hi Ivan,

As I understood I talked early The problem is still exist. I supposed it has been solved after I installed the driver you have sent to me but today the videos has turned to the old view.

It did not change even I updated the drivers by the newest one.

Regards

G.A.

[IUman]

We are aware of some issues with Windows update; you can take a look at it at:

http://www.windowscentral.com/windows-10-november-update-issues-bugs http://www.windowscentral.com/windows-10-november-update-issues-bugs

Try uninstalling the driver and restart your system, then install the driver again and run Windows update to see if your system detects more updates that can help you.

If it does not work then we will need to wait for a new update or with a new driver version to come up.