Viewing screen has shrunk

[Carolinemhms]

Twice our screen has shrunk. That is the screen you look at is not filling the whole monitor. 

I fixed it last time using aspect ratio and resolution - this was after hours of trial and error.

I have tried again this time. I have been able to improve it but there are still black spaces at either end of the screen. The screen content is somewhat distorted too.

I have updated the driver.

I bought the monitor as a Samsung TV screen 11 years ago, on the advice of the salesman when I bought a HP desktop. We have a new desktop now and it has Windows 10 on it and the lastest Microsoft office and Norton virus scanner.

What else can I do. 

I currently have the resolution set at 1680x1050 - this is the best view I am able to gt. I have tried all the other resolutions.

[Alberto_R_Intel]

Carolinemhms, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

What is the specific model of the monitor that is showing the problem?

Which video port are you using to connect the monitor?

Are you using adapters or converters to connect the monitor?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Which specific Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU and Intel® Graphics report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Carolinemhms]

I do not know all the answers to the questions, but it was working before my husband watched YOU tube - a singer 

On Thursday, 19 August 2021, 05:28:05 am AEST, Intel Community <noreply@community-mail.intel.com> wrote:

Hi Carolinemhms,

Alberto_R_Intel (Moderator) posted a new reply in Graphics on 08-18-2021 12:28 PM:

---

Re:Viewing screen has shrunk

Carolinemhms, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard? HP bought January 2019 

If this is a laptop, what is the model of it? no its  a desktop

What is the specific model of the monitor that is showing the problem? It is a Samsung monitor bought in August 2010

Which video port are you using to connect the monitor? I amusing a HDMI cord 

Are you using adapters or converters to connect the monitor? no

Is this a new computer? 2 years old.

Was it working fine before? yes 

When did the issue start? after youtube was watched on it. I had the same problem when I switched from zoom to word last year but I was able to fix it then.

Did you make any recent hardware/software changes? no

Which specific Windows* version are you using? windows 10

Does the problem happen at home or in the work environment? home 

Please attach the SSU and Intel® Graphics report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs": - I dont know where that is 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Carolinemhms, Thank you very much for providing that information.

Ok, in order to provide the Intel® graphics report, please visit the link below, in there, look for the option that says "Intel® Graphics Command Center", select it and then follow the instructions steps by step that you see on the page:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

Now, to provide the SSU report, please use the following link, select the "download" option in there and the run the file, follow the steps in the application until you get the option that says "Save". Save the file to your computer, it looks like a "Notepad" file, and then attach it to the thread.

To attach the files to the forum, once you select "Reply", look for the option "Drag and drop here or browse files to attach", click on "Browse" and choose the files that you saved on your computer.

Just to let you know, if the problem about the screen being shrunk happens with all the websites, programs and applications, it could be related to a setting or an option in the monitor itself, did you try to get in contact directly with Samsung Support to check the options of the monitor? That will be a good thing to try since some monitors have the option to under or overscan the display:

https://www.samsung.com/us/support/

Regards,

Albert R.

Intel Customer Support Technician

[Carolinemhms]

This is the report - I hope. Specialists need to remember that some members of the public are not very computer literate.

[Alberto_R_Intel]

Hello Carolinemhms, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Carolinemhms, Thank you very much for providing the Intel® graphics report.

Additionally, please provide the SSU report:

https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?product=91600

If the problem about the screen being shrunk happens with all the websites, programs and applications, it could be related to a setting or an option in the monitor itself, did you try to get in contact directly with Samsung Support to check the options of the monitor?

"Specialists need to remember that some members of the public are not very computer literate", just to let you know, as an alternative you can always get in contact directly with your local Intel® Support department and they will be able to help you gathering all the reports and to further assist you with this matter:

Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

Any questions, please let me know.

Regards,

Alberto R