WPF application not launch in Intel® UHD Graphics 750 – version 31.0.101.4502 , 31.0.101.4648(latest

[Commport]

We are facing the problem that we are not able to launch our WPF application(NET 4.6.1 and 4.8) after the Windows Display Driver update.

In the true case, we were able to launch the application with - Intel® UHD Graphics 770 –version 31.0.101.3790(Downloaded from Intel Website)

In the false case, with the versions Intel® UHD Graphics 750 – version 31.0.101.4502, 31.0.101.4648(latest) we are getting below error and not able to launch our application.

Kindly support us to solve this problem.
Thank you, I look forward to hearing back from you!

[IsaacQ_Intel]

Hello @Commport

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      Is the application functioning properly with driver version 31.0.101.3790, and are the issues related to drivers 31.0.101.4502 and 31.0.101.4648, as stated?

2.      Is it required to have the latest driver to run the app?

3.      Can you test the application on a different computer with the same graphics driver version to see if the issue is reproducible, or is it specific to your system?

4.      Can you confirm the exact Windows version and build number on your system before and after the driver update?

5.      What steps were taken to troubleshoot this issue?

6.      Please provide us with the Logs from the event viewer:

a)      Open "Event Viewer" by clicking the "Start" button.

b)     Click "Control Panel" > "System and Security" > "Administrative Tools", and then double-click "Event Viewer".

c)      Click to expand "Windows Logs" in the left pane, and then select "Application".

d)     Click the "Action" menu and select "Save All Events As".

e)     Name the file "eventviewer.evtx" and click the "Save" button.

f)       Click the "OK" button if you see a "Display Information" dialog.

g)      You're done! Please attach the file.

Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Commport]

Hi Isaac Q,

Thank you for your reply. Below are the answers to your questions. Please take a look at it and respond as soon as possible.

1. Is the application functioning properly with driver version 31.0.101.3790, and are the issues related to drivers 31.0.101.4502 and 31.0.101.4648, as stated?

Ans: Yes, application functioning properly with driver version 31.0.101.3790, and are the issues related to drivers 31.0.101.4502 and 31.0.101.4648(latest)

 2. Is it required to have the latest driver to run the app?

Ans: Windows update forces the driver update as latest by 31.0.101.4648, So running our application in the latest driver is required.
3. Can you test the application on a different computer with the same graphics driver version to see if the issue is reproducible, or is it specific to your system?

Ans: Yes, we can test the application with multiple computers against the same graphics driver version and able to reproduce the issue as same.
4. Can you confirm the exact Windows version and build number on your system before and after the driver update?

Ans: Windows 11 Pro 22 H2. Before the update, the build number was 22621.2428, and after updating it is 22621.2506
5. What steps were taken to troubleshoot this issue?
Ans: Below are the steps we have tried.
* Downloaded and Installed Microsoft Visual C++ 2015-2022 Redistributable (x64) – 14.36.32532 (VC_redist.x64.exe)
* The following settings are added in the XAML code:
   RenderOptions.EdgeMode="Aliased"
*  Added our application in Graphic Settings of Windows and selected "High performance".
6. Please provide us with the Logs from the event viewer:
Not allowing to attach Event Viewer log file in .evtx format. We have attached in txt format.

Thank you, I look forward to hearing back from you!

[IsaacQ_Intel]

Hello Commport

We appreciate your prompt responses. To ensure a comprehensive examination of this issue, we will initiate an internal review with our specialized team once we have gathered all the necessary information. However, it is crucial for us to obtain the SSU report prior to proceeding further. Your cooperation in this matter is greatly appreciated.

Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Commport]

Hi Isaac Q,


Here with I have attached, SSU Reports for the working and nonworking stages of our application. Kindly review and get back with suggestions to solve this issue as soon as possible.


Thank you, I look forward to hearing back from you!

Best Regards,

Bavitha R.

CommPort

[IsaacQ_Intel]

Hello @Commport,

Thank you for submitting both reports.

Upon careful examination, I've identified that both PCs currently utilize the UHD 770 graphics driver. However, in the non-working PC, the installed driver is the Latest OEM version:  31.0.101.4502, A00. It's worth noting that OEMs often develop customized drivers tailored to enhance their products' performance. Nevertheless, we do offer the latest generic Intel driver, version 31.0.101.4952.

To address the issue on the non-working computers, I recommend performing a clean installation of the driver as an initial troubleshooting step. Please carry out this action and kindly report back with the results.

Once we receive your feedback, if the issue persists, we will collaborate closely with the graphics team responsible for this matter to explore additional potential solutions.

We strongly advise proceeding with a clean driver installation.

Best regards,

Isaac Q.

Intel Customer Support Technician

[Commport]

Hi Isaac Q,

We did a clean driver installation as per the guidance and tested our application with the latest generic Intel driver, version 31.0.101.4952, the issue still exists, and we are not able to launch our application. Here with I have attached the current SSU report and application error event viewer screenshot. Kindly review and provide some prominent solutions as soon as possible.

Thank you, I look forward to hearing back from you!

Best Regards,

Bavitha R.

CommPort

[IsaacQ_Intel]

Hello @Commport,

We appreciate your prompt response.

We regret to learn that the issue persists even after executing a clean installation of our latest driver. Given the circumstances, I will initiate an internal investigation to thoroughly assess the situation and gather more comprehensive information. I will then follow up with you promptly, providing additional insights and updates.

Warm regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello @Commport

We appreciate your patience.

Upon thorough review of this case, we have concluded that the most effective approach to address the issue at hand is to perform testing in a controlled laboratory environment. To facilitate this, we kindly request you to provide us with a comprehensive, step-by-step guide for replicating the issue. Please include details such as the application version in use and the specific drivers that are affected. It is essential that you enumerate the steps sequentially to ensure clarity.

Equipped with this information, we will be better equipped to recreate the issue within our laboratory.

Thank you for your cooperation.

Warm regards,

Isaac Q.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Commport, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello Commport,

We hope you are doing fine.

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.

[Commport]

Hi Isaac Q,

Sorry for the late reply. On our side, we are in the process of upgrading our application to check further for the current issue.

Our application(.NET4.6.1) has the below technology stack.

WPF: For desktop application UI.

Angular: For the web version of the application.

C#: For backend APIs.

PostgreSQL: For database

We were able to launch the application successfully with - Intel® UHD Graphics 770 –version 31.0.101.3790(Downloaded from Intel Website)

We tried below Steps:

• Uninstall the above display from Device Manager.
• Reinstall and try with Intel® UHD Graphics 750 – versions 31.0.101.4502, 31.0.101.4648, 31.0.101.4953.
• Issue still exists: We were not able to launch the application.

Kindly do some RND by replicating that issue with some sample .NET(4.6.1) application which matches with our technology stack. If any suggestions or solutions let us know please. At the same time, we are in the process of upgrading our application to .NET 4.8 to check further.

Thank you.

Best Regards,

Bavitha R.

CommPort