Graphics
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Warframe Bugado após a atualização do driver

Kalosert
Beginner
560 Views

Eu formatei meu notebook e atualizei o driver da placa de vídeo para a versão 27.20.100.9316, feito isso, o meu jogo começou a travar sempre que eu giro a câmera ou começo a andar.

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1 Solution
Alberto_Sykes
Employee
446 Views

Kalosert, You are very welcome, thank you very much for providing that information.


In reference to "it only occurs when he runs the game with DirectX 11, running the game with DirectX 12, the problem goes away", did you check the system requirements for the Warframe game? It might require to use of DirectX 12 for the optimal functionality of the game. 


Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked in Acer's website and the latest Graphics driver the have available is version 22.20.16.4749, we can always try to do a clean installation of that driver following the instructions in the link below to confirm if the problem persists with that driver,look under "drivers" where it says Intel® VGA:

https://www.acer.com/ac/en/US/content/support-product/7239?b=1&pn=NX.GP4AA.003

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


Regards,

Albert R.


Intel Customer Support Technician


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7 Replies
AlHill
Super User
549 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

 

Kalosert
Beginner
542 Views

Dessa forma?

Alberto_Sykes
Employee
471 Views

Kalosert, Thank you for posting in the Intel® Communities Support.


Just to let you know, we only provide support in English language and currently, we are using a translation tool.


I just wanted to check if the issue with the game "Warframe " persists and if you still need assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Kalosert
Beginner
459 Views

Obrigado pela atenção.

O problema com o Warframe ainda persiste, mas isso só ocorre quando eu executo o jogo com o DirectX 11, executando o jogo com o DirectX 12, o problema desaparece, mas o desempenho do jogo e melhor quando executado com o DirectX 11, então, gostaria de saber se existe alguma solução para esse problema.

Alberto_Sykes
Employee
447 Views

Kalosert, You are very welcome, thank you very much for providing that information.


In reference to "it only occurs when he runs the game with DirectX 11, running the game with DirectX 12, the problem goes away", did you check the system requirements for the Warframe game? It might require to use of DirectX 12 for the optimal functionality of the game. 


Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked in Acer's website and the latest Graphics driver the have available is version 22.20.16.4749, we can always try to do a clean installation of that driver following the instructions in the link below to confirm if the problem persists with that driver,look under "drivers" where it says Intel® VGA:

https://www.acer.com/ac/en/US/content/support-product/7239?b=1&pn=NX.GP4AA.003

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


Regards,

Albert R.


Intel Customer Support Technician


Kalosert
Beginner
429 Views

"In reference to "it only occurs when he runs the game with DirectX 11, running the game with DirectX 12, the problem goes away", did you check the system requirements for the Warframe game? It might require to use of DirectX 12 for the optimal functionality of the game."

Sim, o Warframe é compatível com o DirectX 11.

"I looked in Acer's website and the latest Graphics driver the have available is version 22.20.16.4749..."

Eu fiz a instalação do driver e o problema desapareceu.

Muito obrigado pela ajuda.

Alberto_Sykes
Employee
410 Views

Kalosert, Thank you very much for sharing those results.


Perfect, excellent, it is great to hear the problem got fixed after installing the driver and now the game is working properly.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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